Residential Field Sales Representative- MDU - Livonia - Wideopenwest, Inc.

Description

Summary:

The Residential FSR-MDU will be responsible for door-to-door selling of our full line of internet, video, and phone services to newly constructed serviceable multi-dwelling units (MDUs) while maintaining and growing set MDU penetration goals in existing contracted properties. This role will be accountable for generating and developing business relationships with building owners and management companies to achieve installation and penetration goals while improving and innovating the customer experience consistent with company standards, practices, and policies.

Duties and Responsibilities:

Essential duties and responsibilities include the following:

• Manage and grow customer penetration across an assigned portfolio of multi-dwelling and apartment communities to meet and exceed targets assigned by leadership and existing contracted properties in their portfolio.
• Reach monthly installation goals by selling internet and additional services to new residential customers in newly constructed & existing assigned multi-dwelling properties
• Establish and maintain relationships with key players i.e Property Managers within MDU properties to drive productivity, retention, and manage churn
• Partner with leadership, operations, and marketing teams when action is needed or opportunity is generated
• Describe and demonstrate the features, benefits and value of WOW Internet, Cable and Phone product offerings, services, and billing procedures
• Represent WOW Internet, Cable, and Phone at property events & association meetings
• Work with properties to establish a WOW marketing plan in accordance with Right of Entry Agreements
• Meet company- established revenue-generating activity requirements for prospecting including site visits, door knocks, contacts, presentations and sales, closing standards, bundling objectives and sales production standards, with a focus on sell-in revenue drivers
• Routinely perform onsite audits of company relationship and services
• Complete property surveys and sales reports as required
• Demonstrate advanced knowledge of company core values, products, & procedures.
• Act as a single resource for sales, product, technical, or customer care issues and proactive follow-up with customers and internal teams for fast resolution.
• Perform comprehensive monthly and quarterly customer review meetings to ensure a high level of customer experience.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's degree (B.S.) from four-year College or University; and 1-3 years of related experience or equivalent combination of education and experience, such as Sales, Marketing or Business preferred

Experience/Skills Needed:

• One to three years of professional sales experience is preferred, preferably in the communications or technology industry or equivalent, or an equivalent combination of education and experience
• Must be highly organized, flexible, detail-oriented, and able to multitask under pressure
• Ability to self-motivate and work independently
• Ability to meet external demands, pressures, strict deadlines, and sales objectives
• Experience building relationships with internal and external customers
• Ability to build and maintain professional client relationships
• Ability to articulate and communicate to internal and external customers.
• Professional appearance and attitude
• Strong verbal, written interpersonal, and listening skills.
• Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary

Computer Skills:

Google Suite

Salesforce

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work beyond normal business hours including evenings up to 9 pm, weekends, and holidays as necessary
• Must be able to work in inclement weather
• While performing the duties of this job the employee is required to have and maintain a valid driver's license and driving record that meets the standards of our insurance company
• Required to use hands to type, handle objects and paperwork
• Regularly required to climb, walk, sit and stand for the majority of the workweek
• Required to walk on uneven ground, carry sales materials necessary to perform in home sales, and occasionally lift boxes of sales and marketing materials, display objects, etc.
• Travel to different markets as needed

WOW is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran