Customer Service Representative - Augusta, United States - Insight Global

Description

An employer is looking for a Customer Service Representative in the Augusta areaThis person will be corresponding on the online chat portal, they may answer general inbound and, when needed, places outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retention.

Takes care of inbound messages and calls and emails relating to general payroll inquiries.

Follows basic procedures and scripts, using fundamental knowledge to navigate company's customer information systems and/or order system along with a basic knowledge of the company, services, and products.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience

• Provide specific examples of exceptional customer service.
• Provide examples of resolving customer issues.
• Provide examples on the ability to connect with clients.
• Need to have strong writing skills.
• KNOW THE STAR METHOD- This is how ADP interviews- LOOKING FOR DETAILED ANSWERS THIS IS A BIG MUST
• Empathetic personality (They MUST know what empathy is and be able to define it and give specific examples of times where they had to use it.)
• Strong Work Ethic
• Confident and well spoken.

Nice to Have Skills & Experience

Multitasking, Fast learner, self-starter, team player, great time management, and world class customer service skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.