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Sr Release Analyst - Greenwood Village, United States - Spectrum
Description
JOB SUMMARY
Primary liaison between the Customer Premises Equipment (CPE) teams and all other partners in the business to facilitate the tracking, management, deployment, and post deployment quality analysis of new firmware, products, and features to customers.
DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Practices adherence to the Release Management (RM) processes, policies, and procedures and makes recommendations for updates to the Release Management documentation.
Provides operational level oversight and control through the use of Release and Communications Plans, System Organization and Dependency Charts established for each Program/Application Stack.
Ensures the appropriate amount of planning is conducted based on method and complexity of the release in order to minimize risks and to clearly articulate impact of the maintenance to the stakeholders.
Maintains highly accurate tracking of code releases and system maintenance for all environments, as applicable to each Program, and to provide accurate Release Management (RM) metrics.
Ensures that functional testing was passed in a lower environment prior to release into an RM managed environment, and that the production deployment procedures are practiced in a similar, lower environment.
Reviews required artifacts for accuracy and completeness as applicable to each environment (Examples: Release Notes, Methods of Procedure, Test Results, and Change Requests).
Provides communications necessary for successful deployments, communicates release results when outcome deviates from the plan, and maintains a Release Calendar in accordance with each Program's Communication Plan.
Actively monitors Quality Assurance (QA) and User Acceptance Tests (UAT) deployment progress and ensures Release Analyst availability if needed for escalation on Production deployments.
obtained before a roll back or other deviation from the plan is acted upon.
Ensures that Release Retrospective when defects, or deployment process cause customer impact
May perform other duties as assigned.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in business related discipline, or equivalent work experience
Minimum two (2) years' experience in a release management or related discipline
REQUIRED QUALIFICATIONS
Ability to read, write, speak and understand English
Demonstrated skills and understanding of IT Technologies with proven experience in performing complex release management tasks with a Fortune 500 company
Demonstrated customer service mindset with ability to appropriately balance risk with service delivery expectations
Detail oriented with strong organizational skills
Demonstrated track record as a team player and as a critical thinker
Ability to grasp complex technical concepts and apply that knowledge to the release management effort within the team
Ability to work independently, self-motivated, and highly focused to deliver timely results and positively influence outcomes
Experience facilitating cross functional meetings with clear, authoritative and professional interpersonal skills
Skilled at resolving conflict and negotiating effectively and tactfully as a partner to a diverse set of stakeholders
Demonstrated program leadership experience handling multiple projects simultaneously in extremely fast-paced, demanding and dynamic settings
Demonstrated ability to drive continuous service improvement through metrics-based process improvement and automation across multiple teams and diverse geographic locations
Ability to grasp complex technical concepts and apply that knowledge to the release management effort within the team
Demonstrated skills in developing highly articulate and creative presentations and presenting to all levels of the organization
Advanced problem solving and analytical skills to address problems with little or no precedence.
Proficient in extracting report requirements from customers and using various report writing tools
Experience with estimating resource requirements
PREFERRED QUALIFICATIONS
Proficient with Jira and the Atlassian suite of products
Proficient with the Microsoft Office Suite of products
ISW
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensivepay and benefits ) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of$78,900.00 to $139, The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more. )
Who You Are Matters HereWe're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
Learn about our inclusive culture. )
