Deputy Director of Inmate Grievances PROGRAM MANAGER II - Maryland

Introduction · If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today · The Department of Public Safety and Correctional Services ( ...

Job description

Introduction
If you are looking for an exciting career with great benefits, pension, generous leave, competitive salary, and the opportunity for advancement and professional growth, apply to join the DPSCS team today

The Department of Public Safety and Correctional Services (DPSCS) is seeking dedicated candidates to fill important roles within our department. We are one of the largest departments in Maryland with over 9,000 employees and a budget of more than $1 billion. In order to fulfill our mission of promoting safety, we have increased security at our institutions while leading the way in innovative restorative justice projects that will help offenders reintegrate into society upon release.

As a member of the DPSCS team, you can have a fulfilling career, while also enjoying a wide range of benefits such as medical and dental coverage, paid time off (i.e. vacation, sick leave), becoming vested in the State pension, supplemental retirement options, and even joining the Maryland State Employees Credit Union.

This position is a Management Services position.
The incumbent will work at the pleasure of the Appointing Authority.
GRADE
ASTD 20

LOCATION OF POSITION
Baltimore City
6776 Reisterstown Road

Baltimore, MD 21215

POSITION DUTIES
Provides support to the Executive Director of the Inmate Grievance Office, assuming primary responsibility for the preliminary review phase of the inmate grievance process and developing and maintaining management information systems to provide meaningful feedback concerning inmate grievances internally and to correctional administrators.

Provides additional support to the Executive Director by managing certain routine functions of the agency and supervising agency staff. In the absence of the Executive Director, this position responds to the needs of the Secretary and Deputy Secretary of DPSCS.

Develops and implements program research and management information systems to provide useful feedback internally to the Agency and externally to correctional administrators. Monitors the IGO Case Tracking System and its use by Agency staff. Assists the Executive Director in maintaining and analyzing statistics for the Managing For Results program.

As a designee of the Executive Director, exercises the authority to make final administrative decisions dismissing appropriate inmate grievances as without merit, subject to judicial review. Recommends that appropriate inmate grievances be referred to the Office of Administrative Hearings for hearing. Exercises judgment in identifying appropriate grievances for possible resolution prior to hearing and works closely with correctional administrators to achieve resolution of appropriate grievances prior to hearing.

Minimum Qualifications
Education:
B achelor's degree from an accredited college or university in public administration, criminal justice, business administration, law, or a related field.

Experience:
Have at least five (5) years of professional experience in public administration, corrections, legal review, grievance administration, or a related governmental environment.

Desired Or Preferred Qualifications

• Experience managing a grievance or complaint resolution process.
• Experience supporting an Executive Director or Senior level employee with managing agency operations.

SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS
The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

Benefits
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost.

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STATE OF MARYLAND BENEFITS

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
• Annual Leave - ten (10) days of accumulated annual leave per year
• Sick Leave - fifteen (15) days of accumulated sick leave per year
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child
• Holidays - State employees also celebrate at least twelve (12) holidays per year
• Pension - State employees earn credit towards a retirement pension

FURTHER INSTRUCTIONS
Online applications are highly recommended. However, if you are unable to apply online, the paper application, supplemental questionnaire, and required documents may be emailed to Paper application materials must be received in our office by the closing date for the recruitment. Only additional materials that are requested will be accepted for this recruitment.

If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at or

We thank our Veterans for their service to our country.

People with disabilities and bilingual candidates are encouraged to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.