Office Manager - Chicago - Nonni's Bakery

Description

NONNI'S FOODS, LLC

Position: Office Manager

Department: People and Organization / Workplace Management

Reports To: Vice President, People & Organization

Location: Chicago, IL

Work Arrangement: Onsite

About Nonni's

Nonni's Foods is crafting premium baked experiences that bring joy to everyday moments.For over 30 years, we've been baking authentic Italian biscotti and specialty cookies that deliver both indulgence and quality. Nonni's is perfectly positioned at the intersection of premium quality and accessible luxury. And our products can be found in most major retailers across the USA and Canada.

Now part of the Ferrero ecosystem, one of the world's most respected family-owned sweet, packaged food companies — Nonni's is entering an exciting new chapter.We're combining our artisan baking heritage with Ferrero's global scale and resources to become their North American growth platform for premium baked goods, while staying true to the quality and authenticity that made Nonni's a household name.

We're building something enduring: a brand that brings people together, a culture that values craftsmanship and integrity, and a team that takes pride in making something truly special.

Job Overview:

The Office Manager serves as the operational hub for Nonni's Chicago headquarters, ensuring a welcoming, well-run workplace while providing hands-on HR administrative support. This role spans front-office operations, facilities coordination, and people team support — and is central to delivering a consistent, high-quality employee and visitor experience as we settle into our new home at the Old Post Office.

This position is critical to maintaining operational excellence during an exciting period of growth and integration following Nonni's acquisition by Ferrero in October 2024. As we transition to our new Chicago headquarters in the Old Post Office building, this role will be instrumental in ensuring continuity of operations, supporting our team through change, and establishing exceptional workplace standards that reflect both Nonni's artisan heritage and Ferrero's world-class operational excellence.

The ideal candidate is a proactive, detail-oriented professional who thrives in a fast-paced environment, enjoys working with people, and takes pride in creating an exceptional workplace experience. This position requires strong organizational skills, discretion with confidential information, and the ability to manage multiple priorities while maintaining a positive, professional demeanor. Reporting to the People and Organization VP, this role partners closely with leadership, facilities, IT, and all functional teams to deliver seamless support.

Key Responsibilities:

Front Office & Reception

• Serve as the first point of contact for visitors, vendors, and employees, providing a warm and professional welcome
• Coordinate visitor management including guest check-in, issuing badges, and ensuring security protocols are followed
• Oversee conference room scheduling and ensure rooms are meeting-ready with necessary equipment and materials
• Handle incoming and outgoing mail, packages, and courier services

Office Management & Facilities

• Manage office supplies inventory and vendor relationships to ensure cost-effective, timely procurement
• Coordinate office equipment maintenance and liaise with IT, procurement, and facilities teams for prompt resolution
• Oversee workspace organization, including coordination of moves, space planning, and workspace setup for new hires
• Maintain kitchen and common areas, including coordinating snack and beverage supplies
• Support transition activities related to the new Chicago headquarters in the Old Post Office building
• Ensure workplace health, safety, and emergency preparedness protocols are maintained
• Monitor and manage office-related expenses within budget

Administrative & HR Support

• Serve as a first point of contact for employee workplace questions and requests, routing to appropriate resources
• Support internal communications by distributing company announcements and coordinating messaging
• Partner with the People & Organization team on company-wide initiatives and employee engagement activities
• Assist with special projects and initiatives as assigned

Behavioral Competencies:

• Self-directed with strong follow-through and execution discipline
• Exceptional attention to detail
• Results-oriented with strong execution discipline
• Collaborative approach to cross-functional partnerships
• Clear, professional communicator — written and verbal
• Adaptability and resilience in fast-paced, evolving environments
• Cultural sensitivity and ability to work effectively in multicultural/multinational settings

Education and Qualifications:

Minimum Requirements

• Associate or Bachelor's degree in Business Administration, Human Resources, or related field or equivalent work experience
• 3–5 years of experience in office management, HR administration, or corporate facilities support
• Experience in a corporate office environment, preferably in food manufacturing
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Working knowledge HRIS systems and office management software preferred
• Excellent interpersonal and communication skills with a warm, professional demeanor
• Strong organizational skills with exceptional attention to detail and ability to multitask
• Experience with office management procurement and budget management
• Demonstrated ability to handle confidential information with discretion and maintain confidentiality
• Proactive, self-motivated approach with ability to work independently

Preferred Qualifications

• Experience supporting a recently acquired or integrated organization
• Bilingual capabilities (English/Spanish) preferred
• Event planning and coordination experience
• Experience with facilities management or office relocation projects
• HR certification (PHR, SHRM-CP) or working toward certification

Working Conditions:

• Full-time position based in Chicago, IL (onsite position)
• Standard business hours: Monday – Friday, 8:00 AM – 5:00 PM with flexibility as needed
• Professional office environment
• Occasional light lifting (up to 25 lbs) for office supplies and event setup

What We Offer:

• Competitive compensation package commensurate with experience
• Comprehensive benefits including medical, dental, vision, and 401(k) with company match
• Opportunity to shape the future of a growing premium food brand backed by global resources
• Access to Ferrero's global expertise, best practices, and career development opportunities
• Collaborative culture that values innovation, quality, and excellence
• Work-life balance initiatives and flexibility as needed

Our Commitment to Diversity, Equity & Inclusion

At Nonni's Foods, LLC, we believe that diversity drives innovation and strengthens our ability to serve our customers and communities. We are committed to building an inclusive workplace where every employee feels valued, respected, and empowered to contribute their unique perspectives and talents. We actively seek to create a diverse team that reflects the communities we serve and the customers we delight.

We are proud to be an Equal Opportunity Employer and celebrate diversity in all its forms, including race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, and all other protected characteristics.

We encourage applications from candidates of all backgrounds and are dedicated to fostering a workplace culture of belonging where everyone can thrive.

Nonni's Foods, LLC | A Ferrero affiliated Company