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    Technical Support Specialist, Hardware Evaluations - Oklahoma City, United States - Meditech

    Meditech
    Meditech Oklahoma City, United States

    4 weeks ago

    Default job background
    Description
    Technical Support Specialist, Hardware Evaluations

    Technical Support Specialist, Hardware Evaluations
    Cloud Services & Technology | Massachusetts, US

    Description
    At MEDITECH, we are committed to providing our customers with the service and care they need.

    The primary role of the Technical Support Specialist position on the Hardware Evaluations team is to support our hardware partners and vendors and internal and external customers with appropriate hardware, connectivity, network, and functionality issues in designated applications.

    As a member of our Cloud Services & Technology team, your job would involve:

    Methodically generating comprehensive hardware configuration designs

    Identifying and troubleshooting hardware issues related to set up, network, operating systems and database

    Communicating with applications support personnel at MEDITECH to better identify the relation between the hardware needs in regards to the utilized functionality of that system
    Work to better understand the individual application processes
    Question current configurations in regards to consolidation but keep system performance at a high level

    Providing ongoing hardware support to our vendors in the healthcare field as well as our Sales and Marketing teams

    Reviewing infrastructure to identify response time problems and determine if any changes can be made

    Researching hardware/application problems to identify whether an issue is hardware, software or a load balancing issue

    Documenting progress and findings

    Engaging with customers to gather more information about specific issues

    Providing and justifying recommendations to the infrastructure to resolve performance issues

    Following up with Client Support teams, Development teams, corporate partners and customers to verify that changes have been made

    What You Should Have
    Bachelor's or Associate's degree preferred and/or 2-3 years of applicable work or military experience

    Basic knowledge of system level technologies preferred

    Familiar with Windows Server and desktop environments as well as other Microsoft applications that are used in an integrated way with the MEDITECH software

    Ability to identify and work with application and system experts from around the company to help identify and remediate hardware issues

    Flexible and determined approach to problem solving

    Exceptional written and verbal communication skills

    Strong analytical skills and problem solving skills

    Ability to multi-task in a fast paced environment

    Organized and thorough documentations skills

    Exceptional project management and organizational skills

    Ability to take the initiative to complete tasks with minimal supervision

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

    MEDITECH will not sponsor applicants for work visas.

    This opportunity is available at our following location(s):

    • Westwood (Lowder Brook)

    Submit Your Resume

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