Customer Success Manager, Tech Touch - United States - NEOGOV

    NEOGOV
    NEOGOV United States

    1 week ago

    Description
    Salary: Depends on Qualifications
    Location : Remote
    Job Type: Full-Time
    Remote Employment: Remote Only
    Job Number: 00814
    Department: Customer Success
    Division: General
    Opening Date: 02/03/2026
    About
    Please note this is a remote role within the US.
    NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
    NEOGOV is one of the top 50 fastest-growing private software companies in the U.S. - Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
    We're looking for an experienced Customer Success Manager (individual contributor role) who is passionate about customer advocacy the successful execution of communication with a customer base, while maintaining a high rate of customer satisfaction in any customer interaction.
    This posting is for an existing vacancy.
    What You Will do
    • Be the customer's voice within the organization by serving as their advocate to ensure their continued success.
    • Project manage communication plan to customers in communication blasts
    • Track and monitor account health: net promoter score results, churn risks and create remediation plans.
    • Mitigate risk by partnering with customers to establish a plan to achieve success
    • Monitor contract renewals
    • Be creatively proactive to deliver WOW-like experiences tocustomers.
    • Increase customer lifetime value and improve usage and product adoption per at risk site and account.
    • Manage escalations and coordinate the resolution and participation of required staff to resolve customer disputes.
    • Track customer complaints and actions taken to maintain or increase customer satisfaction.
    Who You Are
    • A passionate customer-focused individual
    • An individual who works well with others and thrives in an ever-changing environment.
    • An analytical thinker with strong organizational skills able to multitask and work independently while still producing high-quality results.
    • Someone with a continuous thirst for knowledge and the ability to independently maintain knowledge relating to our customers, product, process, and the Customer Success industry.
    • A people-person with presentation, written, and oral communications skills.
    • A multi-tasker extraordinaire and time management guru.
    • Team player and collaborator a key to successfully supporting our segment.
    What You Have
    • Previous HR or Public Safety experience preferred.
    • Minimum of two (2) years of experience in a previous Customer Relationship, Customer Success Management, Account Management or related role.
    • Experience managing accounts with $15k and under within a large book of business.
    • This segment is run based on Round Robin, team collaboration and strategy is a plus.
    • Ability to identify and manage multiple stakeholders, including Executive levels.
    • Experience in a demanding role that requires strong leadership, proven priority management, and high emotional intelligence.
    • Strong technical background, particularly with online software (SaaS) products and services preferred.
    • Salesforce or Gainsight knowledge preferred.
    • NEOGOV and/or PowerDMS knowledge preferred.
    • Track record of success working directly with customers to resolve issues.
    What NEOGOV Offers
    • Competitive Wages
    • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
    • Generous PTO to support work-life balance
    • 401K Matching
    • 12-week Paid Parental Leave
    • Autonomy to grow and find your career path with supportive leadership
    • Remote working opportunities
    • Inclusive and diverse work environment
    NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
    Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.
    01
    Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
    • No
    • Yes
    02
    How many years experience do you have with Customer Relationship, Customer Success Management, Account Management or related role?
    • No experience
    • 1-2 years
    • 3-5 years
    • 5-10 years
    • 10+ years
    03
    What is the largest number of customers you have supported concurrently?
    • Less than 100
    • 100-300
    • 300-700
    • More than 1000
    04
    Do you have experience with SaaS products or services? If yes, please list the software.
    05
    Please list CRM/tools you have used (Salesforce, Gainsight etc.)
    06
    Do you have experience or knowledge with NEOGOV and/or PowerDMS products?
    • Yes
    • No

  • Executive Assistant

    1 month ago

    Only for registered members United States Remote job

    As an Executive Assistant to our clients, you'll work closely with executives to manage schedules, communications and priorities—providing reliable thoughtfu support that blends personal touch with smart use of tools and systems. · Experience: 4–7 years providing high-level suppo ...

  • Executive Assistant

    1 week ago

    Only for registered members United States

    As a fast-growing startup serving a diverse client base our goal is to simplify the everyday so our clients can focus on the big picture. · ...

  • Growth Account Manager

    1 week ago

    Only for registered members United States

    We are seeking a high-energy Account Manager & Inbound Sales Specialist to join our Bristol team. · The Mission · You'll be the bridge between a client's vision and our technical execution. One day you're helping an international rugby team launch a new line; the next, you're onb ...

  • MRI Tech I

    1 week ago

    Only for registered members United States

    The MRI Techs of University of Michigan Health-West are caring healers, trusted and respected professionals who touch every life we serve. · Demonstrate the appropriate knowledge of all protocols and parameters. · Demonstrate the knowledge of the injection rates for each scan pro ...

  • Senior Sales Development Representative

    1 week ago

    Only for registered members United States Full time $60,000 - $70,000 (USD)

    We are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. · ...

  • CT Technologist

    1 week ago

    Only for registered members United States

    The CT Techs of University of Michigan Health-West are caring healers, trusted and respected professionals who touch every life we serve. With warmth and skill, they ensure the safety of patients. · ...

  • General Application

    5 days ago

    Only for registered members United States

    We are experiencing transformational growth supported by a progressive culture designed to help colleagues thrive... · ...

  • Digital Customer Success Manager

    2 weeks ago

    Only for registered members United States

    We are on a mission to empower software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, · accessibility and performance. · We enable everyone from global enterprises to fast-growing startups to integrate application tes ...

  • Director, Customer Success

    1 month ago

    Only for registered members United States Remote job

    +Job summary · Kipu is bettering the behavioral health landscape by helping treatment centers achieve the best outcomes and empowering patients and caregivers on every step of the recovery journey. · +ResponsibilitiesLead, coach, and develop a team of Customer Success Managers fo ...

  • Business Development Representative

    2 weeks ago

    Only for registered members United States Remote job

    We're hiring a Business Development Representative (BDR) to help us start more of the right conversations with the right practices — and book qualified meetings for our sales team. · We partner with practice owners who want to grow and are willing to trust the process. · This is ...

  • Associate Customer Success Manager

    1 month ago

    Only for registered members United States Remote job

    Kipu is a company that offers innovative solutions to help behavioral health facilities succeed in managing their patients' entire care journey. · Manage day-to-day customer interactions for a portfolio of accounts. · ...

  • Senior Manager, Customer Success

    1 week ago

    Only for registered members United States

    We're seeking a data-driven and visionary Senior Manager, Customer Success (Scale) to lead the evolution of our scale customer segment. · This is a 'Player-Coach' role, but the 'Player' side isn't about managing a book of business—it's about architecting the digital-led journey f ...

  • Senior Manager, Customer Success

    1 week ago

    Only for registered members United States

    + Job summary +Job Summary · We inspire each other to innovate and are proud of what we are producing. · + Qualifications +5–8+ years of Customer Experience, Program Management, Customer Success or Ops experience: · 2–4+ years of Leadership experience managing teams in a fast-pa ...

  • Senior Director, Demand Generation

    1 week ago

    Only for registered members United States

    We are pioneering intelligent autonomous systems that redefine supply chain risk management. Our agentic AI helps global enterprises predict disruptions assess impact and act in real time before operations are affected. · Pipeline Ownership · Own end-to-end pipeline generation g ...

  • Renewal Sales Specialist

    1 month ago

    Only for registered members United States -

    We are looking for a Renewal Sales Specialist to secure subscription renewal revenue for the company's North American region. · Maintain a regular cadence of outreach with our customer base. · Identify upsell business opportunities through open-ended questioning and product knowl ...

  • Senior Renewal Sales Specialist

    1 month ago

    Only for registered members United States -

    We are looking for a Senior Renewal Sales Specialist to secure subscription renewal revenue for the company's North American region. Establish and maintain strong business relationships with customers and sales teams to maximize customer retention. · Maintain a regular outreach c ...

  • Senior Software Engineer

    5 days ago

    Only for registered members United States

    SUBSCRIBE is an enterprise software solution providing electronic subscription document technology and an order management system for alternative product transactions. · ...

  • Senior Director, Digital Customer Success Program

    15 hours ago

    Only for registered members United States

    The Digital Customer Support Program Director leads symplr's digital-first Customer Success strategy and execution to drive retention, growth, and satisfaction across all segments. · 8 years' experience in SaaS Customer Success,Solid analytical and strategic planning skills,Aptit ...

  • Account Executive, Mid-Market

    5 days ago

    Only for registered members United States

    We're small and fast-moving, recently launching our rebrand as the Voice AI company for restaurants. Customers love what we've built, and we're growing like wildfire. Now we need a strategic, consultative closer with a Mid-market focus who can bring Kea to multi-unit restaurant b ...

  • Lead Tech Recruiter

    2 days ago

    Only for registered members United States Remote job

    +Nebius is leading a new era in cloud computing to serve the global AI economy. · +Deep Technical Sourcing (LLM, Inference, Systems, GPU): Proactively identify and engage senior-level engineers and researchers across a wide range of AI/ML and systems domains.Use advanced sourcing ...

  • Lead Tech Recruiter

    5 days ago

    Only for registered members United States

    Nebius is leading a new era in cloud computing to serve the global AI economy. · We create the tools and resources our customers need to solve real-world challenges and transform industries, · without massive infrastructure costs or the need to build large in-house AI/ML teams. · ...

Jobs