Inn Housekeeper - Asheville, United States - The Biltmore Company
Description
** Inn Housekeeper - Reserve**
**Job Category****:** Lodging **Requisition Number****:** INNHO06918 Showing 1 location **Job Details**
**Description**
Reserve: a position working an average of 20 hours per week (anywhere between hours per year).
Enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with pride that comes from working in a four-star, four diamond hotel with a reputation for exceptional service. Duties of this position include cleaning of all guest areas to help support the exceptional service that The Inn on Biltmore Estate offers. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, detail oriented, considerate, and motivated person with a passion to serve others, we would like for you to be a part of our team.
**Job Summary:**
Inn Housekeepers must be able to clean guest rooms to the expected standards, speed requirements, and detailed cleanliness level while offering exceptional guest service. Associates will work in a team atmosphere. Duties include: upkeep and presentation of rooms and other locations as assigned; dusting, vacuuming, polishing furniture, and sanitizing bathrooms; and responsibility for amenity replenishments. Duties may also include deep cleaning projects and/or floor care within areas as required. Attendants will also offer general assistance and support for the department, leadership, and the company.
**$15-16 per hour dependent upon hotel housekeeping experience.**
**Essential Job Duties:**
1. Cleans movable and stationary furnishings and fixtures: dusts, spot cleans, or washes.
2. Disinfects necessary areas.
3. Cleaning of ledges, shelves, vents, within guest rooms and public areas.
4. Removes food trays, newspapers, and trash from hallways and transports to appropriate areas for washing, retrieval from another department, or disposal.
5. Identifies and reports preventative or other maintenance issues in public areas or guest rooms to Executive Housekeeper or Assistant Executive Housekeeper via mobile devices.
6. Ability to communicate effectively with fellow associates and guests in person or via a mobile device/radio.
7. Complete daily, weekly, monthly, quarterly projects as assigned by Executive Housekeeper/Assistant Executive Housekeeper/Supervisors.
**Requirements:**
1. Knowledge of hotel housekeeping and/or rooms operations preferred.
2. Commitment to delivering world class guest service and anticipating guest needs.
3. Knowledge of proper chemical handling and cleaning techniques helpful.
4. Proven ability to multi-task effectively, work as part of a team and under deadlines, and exercise good judgment. Must be able to prioritize.
5. Excellent attention to detail is a must.
6. Ability to be proactive and take initiative as appropriate.
7. Solid communication skills. Must be able to respond appropriately to guest requests.
8. Ability to operate/use small commercial cleaning equipment.
**Physical Requirements:**
1. Able to lift, push, pull and carry up to 75 pounds frequently and up to 100 pounds occasionally (with assistance).
2. Endure various physical movements throughout the work area; must be able to kneel, stoop, bend, reach overhead and below.
3. Ability to stand/walk for extended periods of time throughout the shift; may occasionally work in locations where the ability to climb ladders or stairs would be required.
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