Sales Advisor - Merriam - Hendrick Automotive Group

    Hendrick Automotive Group
    Hendrick Automotive Group Merriam

    1 day ago

    Default job background
    Full time
    Description

    Sales Consultant

    Sell new or used vehicles at a profit to the dealership, while ensuring customer satisfaction.

    This role has no direct supervisory responsibilities.

    Key Responsibilities:

    • Meet dealership sales goals.
    • Greet customers and determine their desired vehicle make, type, and quality.
    • Explain features and demonstrate vehicle operation in the showroom or on a test drive.
    • Suggest optional equipment for purchase.
    • Compute and quote sales prices, including tax, trade-in allowance, and discount.
    • Complete necessary paperwork, including sales slips or contracts.
    • Arrange for vehicle delivery and registration.
    • Research model and equipment availability.
    • Engage in business development.
    • Address customer concerns.
    • Maintain Customer Satisfaction Index (CSI) at or above company standards.
    • Maintain a clean, organized, and safe work area.
    • Participate in required training.
    • Accurately record all worked hours in the company's timekeeping system.
    • FOLLOW SAFEGUARDS rules and regulations.
    • Demonstrate Company Core Values.
    • Comply with Company policies and procedures.
    • OBSERVE Federal, State, Local, and Company safety rules and regulations during duty performance.
    • Perform other duties as assigned.

    Qualifications:

    To succeed in this role, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

    Desired Education:

    • GED
    • High School Diploma
    • Associate Degree
    • Bachelor Degree
    • Master Degree
    • Doctorate Degree

    Field of Study/Work Experience:

    • Accounting
    • AUTOMOTIVE
    • Business
    • Human Resources
    • Information Technology

    Desired Work Experience:

    • Up to 3 years
    • 3-5 years
    • 5+ years

    Education/Experience:

    Prior sales and/or customer service experience is desired.

    Certificates and Licenses:

    • Valid Driver's License
    • Automobile Salesperson License

    Computer Skills:

    Intermediate knowledge of Microsoft Office products and ability to learn web applications for customer management.

    Communication Skills:

    Ability to understand and follow instructions and communicate effectively with customers and company personnel.

    Attendance Requirements:

    The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

    Physical Demands:

    While performing duties, the employee regularly talks or hears, frequently stands, walks, and sits.

    Environment Demands:

    Duties are performed throughout the premises, both indoors and outdoors, and on customer test drives. Exposure to various work environments and performance of a variety of tasks is possible. Heavy standing work is involved.

    Verbal and Writing Ability:

    Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and employees.

    MATH ABILITY:

    Ability to add, subtract, multiply, and divide.

    REASONING ABILITY:

    Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

    Core Values:

    • Servant Leadership: Putting the needs of others before your own to value them.
    • Teamwork through Trust & Respect: Diversity is strength, and trusting and respecting one another allows us to work together to achieve high levels.
    • Integrity: Being honest and transparent in our efforts to do the right thing within the law, driving every action and decision we take.
    • Commitment to Customer Enthusiasm: Rededicating ourselves daily to the customer experience and being empowered to exceed expectations.
    • Passion for Winning: Striving to be the best, not the biggest, and defined by how we treat our people.
    • Accountability at All Levels: Taking ownership of actions and decisions, allowing us to grow as individuals and support each other as a team.
    • Commitment to Continuous Improvement: Softening our hearts and egos to seek out and improve areas of opportunity within ourselves and our team.

    This job description does not state or imply that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and perform any other duties and responsibilities upon request from a supervisor. This job description is subject to revision at the discretion of the company.

    Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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