- Handle partner support requests related to: ○ Payroll processing ○ U.S. tax filings ○ Onboarding and platform guidance ○ Employee documents (W-2s, W-4s, I-9s) ○ General Worklio platform use
- Troubleshoot issues and escalate to DevOps when needed
- Ensure compliance with U.S. payroll and employment regulations
- Communicate issues, resolutions, and next steps clearly to partners
- Assist with new partner onboarding and setup processes
- Stay updated on U.S. tax laws, payroll regulations, and platform updates
- Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
- Familiarity with support tools like Zendesk, Jira, Slack
- Background supporting SaaS or PEO platforms
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Payroll and Customer Support Representative - San Ramon - Worklio
Description
About Us
We are a U.S.-based company that partners with organizations relying on Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.
Role Overview
As a Payroll and Customer Support Representative , you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.
Key Responsibilities
Requirements
CPP or SHRM certification (required)
5+ years of experience in U.S. payroll operations or support
In-depth knowledge of U.S. payroll tax regulations (federal, state, local)
Excellent English communication skills (written and verbal)
Strong troubleshooting and documentation abilities
Availability to work standard U.S. business hours , with some flexibility
Preferred Qualifications
What We Offer
Competitive salary
Remote work flexibility
Comprehensive training on our platform and processes
Supportive global team environment
Long-term career growth in payroll and HR technology
Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.
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Payroll and Customer Support Representative
Only for registered members San Ramon
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Sales Support Representative
Full time Only for registered members Dublin
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Sales Support Representative
Only for registered members Dublin, CA
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IT Support Representative
Only for registered members Sunnyvale, CA
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Technical Support Representative
Full time Only for registered members Hayward
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Customer Support Representative
Full time Only for registered members Livermore
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eCustomer Support Representative
Only for registered members San Leandro, CA
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Sales Support Representative
Only for registered members San Leandro
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Logistics Support Representative
Only for registered members San Leandro, CA
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Sales Support Representative
Only for registered members San Leandro, CA
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Customer Support Representative
Only for registered members San Francisco
-
Customer Support Representative
Only for registered members San Jose
-
Clinician Support Representative
Full time Only for registered members San Francisco
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Clinician Support Representative
Only for registered members San Francisco
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Customer Support Representative
Only for registered members San Francisco
-
Customer Support Representative
Only for registered members San Jose
-
Sales Support Representative
Full time Only for registered members Tracy
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Support Services Representative
Only for registered members Santa Clara
-
Customer Support Representative
Only for registered members San Jose, CA
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Sales Support Representative
Full time Only for registered members Pittsburg
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Clinician Support Representative
Only for registered members San Francisco, CA