Payroll and Customer Support Representative - San Ramon - Worklio

    Worklio
    Worklio San Ramon

    1 week ago

    Description

    About Us

    We are a U.S.-based company that partners with organizations relying on Worklio , a comprehensive platform for managing payroll, taxes, HR, and compliance. Our support team ensures a smooth experience for our partners by providing onboarding assistance, payroll processing guidance, tax support, and general platform expertise.

    Role Overview

    As a Payroll and Customer Support Representative , you will play a critical role in supporting our partners with platform-related inquiries, U.S. payroll issues, and complex support scenarios. You'll assist users, resolve tickets, and escalate technical concerns to our DevOps team when required. This role requires expertise in U.S. payroll operations and the ability to communicate effectively with our clients.

    Key Responsibilities

    • Handle partner support requests related to: ○ Payroll processing ○ U.S. tax filings ○ Onboarding and platform guidance ○ Employee documents (W-2s, W-4s, I-9s) ○ General Worklio platform use
    • Troubleshoot issues and escalate to DevOps when needed
    • Ensure compliance with U.S. payroll and employment regulations
    • Communicate issues, resolutions, and next steps clearly to partners
    • Assist with new partner onboarding and setup processes
    • Stay updated on U.S. tax laws, payroll regulations, and platform updates

    Requirements

    CPP or SHRM certification (required)

    5+ years of experience in U.S. payroll operations or support

    In-depth knowledge of U.S. payroll tax regulations (federal, state, local)

    Excellent English communication skills (written and verbal)

    Strong troubleshooting and documentation abilities

    Availability to work standard U.S. business hours , with some flexibility

    Preferred Qualifications

    • Experience with Worklio or similar HRIS/payroll platforms (e.g., ADP, Gusto, Paychex)
    • Familiarity with support tools like Zendesk, Jira, Slack
    • Background supporting SaaS or PEO platforms

    What We Offer

    Competitive salary

    Remote work flexibility

    Comprehensive training on our platform and processes

    Supportive global team environment

    Long-term career growth in payroll and HR technology

    Apply Today — Join our mission to simplify payroll, tax, and compliance for organizations across the U.S.


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