Operations Analyst - San Francisco
3 days ago
Job description
Title- Operations Analyst
Location -Sunnyvale , CA
Contract - 1 year (Likely of extension)
Pay rate - $38/hr
Bilingual - Fluent in English and Mandarin (Proficiency in Mandarin is preferred as the successful candidate will be required to communicate with business partners in China)
Operations analyst, Account Management, Client Onboarding
Job Description:
- Offer professional customer support & solutions to merchant customers:
- Strong experience as a operations analyst
- Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
- Be the point of contact in Merchant onboarding
- Possess continuous learning spirit, be capable to manage complicated business problems and customer complaints.
- Be capable to discover, summarize and feedback the obstacles in customer experience.
- Output the advice and solution to optimize the international service platform based on the service cases and database.
- Possess service operation experiences and capacity.
Job Requirements:
Bachelor degree or above, excellent English and Mandarin communication skills
- 1-2 years' work experience in a support center, be familiar with the call center operation pattern and features. Financial service (bank, or payment industry) or internet industry experience is a plus
- Strong experience in Vendor or Client onboarding
- Salesforce experience preferred.
- Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
- Strong sense of responsibility, strong logic and ability to think independently.
- Team work spirit.
- Be capable of problem solving with strong pressure resistance.
- Be good at resources management.
About Us:
Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. With a dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany, we continue to lead the way in global talent solutions.
IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at
Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility
Similar jobs
We're seeking an Operations & Process Analyst to play a critical role in scaling operations and unlocking an extensive customer pipeline. · ...
4 weeks ago
The goal of an Operations Analyst (OA) is to unlock efficiencies and quality improvements in our operations through analysis, process design, and project management. · ...
1 week ago
The goal of an Operations Analyst (OA) is to unlock efficiencies and quality improvements in our operations through analysis, process design, and project management. · ...
1 week ago
We're seeking an Operations & Process Analyst to play a critical role in scaling operations and unlocking an extensive customer pipeline. · Analyze & Optimize: Identify inefficiencies in existing operational processes and develop solutions for improvement · Build from Scratch: De ...
4 weeks ago
Operations analyst for client onboarding providing customer support & solutions. · ...
2 weeks ago
This role involves providing professional customer support & solutions to merchant customers. · Offer professional customer support & solutions to merchant customers: · Provide professional business consultant service and manage work orders with high efficiency and accuracy throu ...
2 weeks ago
The Operations Analyst provides direct high-level administrative and project support in the Department of Emergency Medicine (DEM). This position independently prioritizes issues in a fast-paced environment, manages complex schedules, · and plans and implements programs and event ...
1 week ago
We're looking for Elite Operations Specialists to ensure that every Elite ride runs seamlessly from start to finish. ...
1 month ago
This is a demanding and highly impactful position within Shelton AI. The ideal candidate is ambitious, detail-oriented, and thrives in a fast-paced environment. · You'll play a critical role in analyzing data, building insights, and supporting strategic decisions. · ...
2 days ago
The Operations Analyst will be responsible for managing front desk operations, handling inquiries, and coordinating with vendors and facilities teams. They will also assist with office space planning, provide administrative support, and backup shipping and receiving operations. · ...
1 day ago
Job Summary: Operations Analyst at Apex Systems in San Francisco. Assist with front desk operations, vendor coordination, space planning and project support. Provide administrative support including scheduling meetings and managing correspondence. · Serve as primary point of cont ...
1 day ago
We are seeking an Operations Data Analyst to join our dynamic team.This role involves leveraging your analytical skills to drive impactful results and support our operations team in solving high-priority business challenges. · ...
1 week ago
A supply chain sales organization is seeking a detail-oriented, execution-driven Sales Operations Analyst to optimize the performance and growth of a fast-paced sales team. · Analyze patterns in sales performance and provide actionable recommendations to Sales Managers. · Deep-di ...
3 weeks ago
The Fraud & Safety Operations Analytics team is looking for an operations data analyst with a strong delivery record of working with several data sources for identifying, analyzing, visualizing and interpreting trends for solving high priority business problems. · ...
1 week ago
The Fraud & Safety Operations Analytics team is looking for an operations data analyst with a strong delivery record of working with several data sources for identifying, analyzing, visualizing and interpreting trends for solving high priority business problems. · ...
1 week ago
A supply chain sales organization is seeking a detail-oriented, execution-driven Sales Operations Analyst to optimize the performance and growth of a fast-paced sales team. · Background in Sales Operations, Business Analytics, Strategy & Operations, or related fields. · Proficien ...
3 weeks ago
The company is recruiting for a Product Operations Analyst to optimize product development and delivery processes. · Optimize product development and delivery processes · ...
1 week ago
+The Portfolio Operations Analyst will play a central role in designing, maintaining, and scaling Activate Capital's portfolio data infrastructure. · +Own the end-to-end portfolio data lifecycle. · Maintain and improve data quality across portfolio- and fund-level datasets. · Ove ...
1 month ago
The Portfolio Operations Analyst will play a central role in designing, maintaining, and scaling Activate Capital's portfolio data infrastructure. · ...
1 month ago
We're seeking a Data Operations Analyst to help strengthen how our business systems data is defined, monitored, and used. · This role will support (and eventually own) a lightweight data governance program by defining and documenting key business terms, maintaining a simple data ...
1 day ago