SERVPRO Restoration Operations Manager - Rockville, United States - SERVPRO of North Bethesda/Aspen Hill/Rossmoor

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • 401(k) matching
    • Bonus based on performance
    • Company car
    • Company parties
    • Competitive salary
    • Dental insurance
    • Free uniforms
    • Health insurance
    • Opportunity for advancement
    • Paid time off
    • Parental leave
    • Profit sharing
    • Training & development
    • Vision insurance
    • Wellness resources

    Benefits
    SERVPRO of North Bethesda/Aspen Hill/Rossmoor offers:
    • Competitive compensation - $90, ,000 annually, promotion based on performance after 1 year of employment, and bonuses for referring new work
    • Superior benefits - 401K with company matching, company vehicle, sick leave, vacation leave, paid holidays
    • Career progression - growth within the management chain and quarterly performance reviews
    • Professional development - paid and on-the-job training
    • Health, Life, Vision and Dental available

    And more As the Restoration Operations Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

    Key Responsibilities
    • Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
    • Negotiate customer and/or client approval of project scope and estimate
    • Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
    • Review job site documentation to support the services provided and ensure proper client requirements and billing process
    • Maintain written communication with customers, teammates, vendors, and insurance representatives
    • Manage production expenses including equipment, vehicles, and other material assets
    Additional Responsibilities:
    • Manage the customer and client experience and overall customer satisfaction tracked with online reviews
    • Provide priority response to potential customers
    • Participate in recruiting, hiring, and training restoration teammates
    Position Requirements
    • Valid drivers license
    • High school diploma/GED; Associate degree or Bachelors degree preferred
    • At least 3 year of management and/or supervisory experience
    • At least 5 years of industry experience
    • IICRC certification preferred.
    • Xactimate software experience
    Skills/Physical Demands/Competencies
    • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
    • Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
    • Ability to repetitively push/pull/lift/carry objects
    • Ability to work with/around cleaning agents
    • Ability to successfully complete a background check subject to applicable law