Business Analyst - Doral, United States - PingWind Inc

Description

Job Title:
SCITES - Business Analyst - Doral


Location:
Doral, Florida


Required Clearance:
TS-SCI – can start with a Secret clearance

Certifications:
PMI – Project Management Professional (PMP) & ITIL v4 Foundation

Required Education:
Bachelor's Degree in a related technical discipline or commensurate level of experience based on position level

Required Experience:
Five plus (5+) years' experience in the skillset or a related IT career field

Description

Seeking a business analyst to help maintain the USSOUTHCOM Enterprise System in Doral FL. The work entails analyzing business and technical requirements, complex administrative and analytical tasks in support of enterprise operations.

By providing this direct support to SOUTHCOM (a combatant command) you help keep its mission on the tip of the spear.

This position supports SOUTHCOM's transformative move to a Zero Trust Architecture in alignment with the DoD Zero Trust Strategy and Executive Order (EO Your work enables the government customer to conduct business in defense of U.S. policies and directives in the Caribbean, Central and South American area of responsibility.

Responsibilities


Typical Responsibilities/Tasks:
Elicit, gather, document, and analyze business and technical requirements and process workflows
Create and update documentation for existing and new information technology systems (e.g., requirements analysis, use cases, user stories, and level of effort/resource estimates)
Analyze detailed system factors, including input/output requirements, information flow, hardware/software requirements, and reliability characteristics
Perform complex administrative and analytical tasks
Monitor and report performance against plans to ensure contractual, cost, and schedule objectives are met
Interact regularly with customers and other industry representatives to ensure conformance to customer requirements
Evaluate current ITIL ITSM environment and existing processes using industry best practices to improve and simplify processes
Provide ITIL best practice service management consulting at a strategic, design, and operational level
Develop strategies to eliminate gaps in service while improving efficiency and effectiveness
Perform gap analysis, identify risk, provide risk remediation strategies, and provide recommendations to improve processes
Champion organizational change and adoption of service management best practices by providing coaching and training to ingrain processes into the culture
Provide guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement, and Quality Assurance processes
Provide project management expertise to support Operations and Maintenance (O&M) activities and new Information Technology (IT) requirements
Create clear and attainable project objectives, build project requirements, and manage constraints
Develop the overall project plan, resource loading, project schedule, and manage project operations
Manage the project stakeholders, project team, project risk, project schedule, and project conflicts
Ensure proper communications are established between customers, teams, and vendors to facilitate the delivery of information technology services
Ensure team members know and execute their respective roles and resources are used effectively
Plan, execute, and close projects on-time and within the established scope of customer objectives
Coordinate resolution of operations related issues
Additional duties as required

Required Qualifications

TS-SCI – can start with a Secret clearance
Five plus (5+) years' experience the skillset or a related IT career field
Bachelor's Degree in a related technical discipline or commensurate level of experience based on position level
Project Management Professional (PMP) & ITIL v4 Foundation

Desired Qualifications

Experience working in the DoD or Federal landscape
Technically inclined, able to gain proficiency with disparate business applications quickly (Microsoft Project/Visio, ServiceNow, etc.)
Able to maintain clear communication with a diverse team of individuals and eloquently communicate complex topics to non-technical individuals
Is a leader and comfortable coordinating diverse teams of individuals
Highly organized and able to maintain structure and efficiency even in chaotic environments
A problem-solver and able to resolve issues without granular direction
Flexible and able to multi-task effectively to meet delivery requirements on time in an often-shifting landscape
Experience with direct customer support for both internal and external customers
Experience working with enterprise information technology infrastructure including but not limited to data center operations, server hardware, operating systems, virtualization, networking, storage, monitoring, automation, etc

About PingWind

PingWind is focused on delivering outstanding services to the federal government.

We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement.

PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA Certified with offices in Washington DC and Northern Virginia.

Our benefits include:
Paid Federal Holidays

Robust Health & Dental Insurance Options

401k with matching

Paid vacation and sick leave

Continuing education assistance

Short Term / Long Term Disability & Life Insurance

Employee Assistance Program through Sun Life Financial EAP Guidance Resources

Veterans are encouraged to apply

PingWind, Inc.

does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.

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