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    • IT Operations Manager - Miami - ChenMed

    ChenMed
    ChenMed Miami

    1 week ago

    Default job background
    Description

    We are a unique organization that values individuality and innovation. Our mission is to change lives every day, not just for our patients, but also for our team members.

    Are you entrepreneurial-minded and driven by a strong work ethic? Do you inspire others with your kindness and joy?

    We are rapidly expanding and need talented individuals to join our team as IT Operations Manager.

    About the Role

    The IT Operations Manager provides technology business leadership and vision in IT Operations and Engineering space. This role ensures consistent information on all IT services delivered to business and verifies service performance against stated Service Level Agreements.

    • Manages technology-related activities within a single functional IT Service Delivery domain.
    • Provides leadership and customer support through staffing needs, hiring, training, counseling, evaluating, supervising and managing direct reports.
    • Monitors performance of information technology systems, infrastructure & operations, products, and applications.
    • Helps define strategy and processes for Systems Operations & Engineering teams.

    Key Responsibilities

    This role involves:

    • Analyzing business requirements to develop solutions for IT needs.
    • Overseeing centralized technical support and help desk teams for corporate customers.
    • Ensuring service operations meet and/or exceed stated Service Level Agreements.
    • Managing relationships with IT vendors, service providers and contractors.

    Requirements

    To be successful in this role, you will need:

    • A highly-developed business acuity and acumen.
    • A solid understanding of technology being applied by the team within Systems Operations & Engineering space.
    • Strong critical thinking and decision-making skills.
    • Excellent project management skills and ability to prioritize.

    Preferred Qualifications

    This role would suit someone with:

    • BA/BS degree in Information Technology or related field.
    • A minimum of 6 years professional work experience in IT industry.
    • A minimum of 2 years work experience in resource management.

    ChenMed is changing lives for seniors and America's healthcare. We offer great compensation, comprehensive benefits, career development and advancement opportunities. Join our team who make a difference every day.

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