Operations Manager - North Carolina, United States - Tenn Tex Plastics

Description

Job Description: Operations Manager

Job Overview: Lead and optimize our company's production, planning, purchasing, customer service, order fulfillment, and continuous improvement processes. The ideal candidate will be a strategic thinker with robust leadership skills and a demonstrated history of steering operational excellence and efficiency.

Position Summary:

1. Production Leadership:

• Devise and execute production plans aligning with customer demand, emphasizing resource optimization.
• Monitor production processes to ensure adherence to quality standards, identifying areas for improvement.
• Collaborate with cross-functional teams to streamline production workflows and elevate productivity.

2. Planning and Coordination:

• Collaborate with sales, marketing, and production teams to create precise demand forecasts and production schedules.
• Optimize inventory levels to minimize stockouts and reduce excess inventory carrying costs.
• Implement resilient planning processes to mitigate supply chain risks and disruptions.

3. Purchasing Excellence:

• Source and negotiate with suppliers to secure cost-effective raw materials and components.
• Cultivate strong relationships with key suppliers, ensuring timely delivery and consistent quality.
• Instigate supplier performance metrics and conduct regular evaluations to drive continuous improvement.

4. Customer Service Oversight:

• Manage customer service operations, ensuring prompt and effective resolution of inquiries, complaints, and order processing.
• Establish and enforce customer service policies and procedures to enhance satisfaction and loyalty.
• Analyze customer feedback and market trends, identifying opportunities for service enhancement.

5. Efficient Order Fulfillment:

• Oversee order fulfillment processes to guarantee on-time delivery and accurate order processing.
• Optimize warehouse operations, covering receiving, storage, and shipping, to enhance order processing efficiency.
• Implement inventory control measures to minimize errors and discrepancies.

6. Continuous Improvement Leadership:

• Lead continuous improvement initiatives, identifying and implementing process enhancements, cost-saving measures, and operational efficiencies.
• Foster a culture of innovation and continuous learning within the operations team.
• Apply Lean, Six Sigma, or other improvement methodologies to drive operational excellence.

Qualifications:

• Bachelor's degree in Operations Management, Business Administration, Engineering, or related field; Master's degree preferred.
• Minimum of 5 years of experience in operations management roles, with a preference for experience in manufacturing or supply chain environments.
• Strong leadership skills with the ability to motivate and inspire cross-functional teams.
• Proven track record of driving process improvement initiatives with measurable results.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in ERP systems and other relevant software applications.
• Strong communication and interpersonal skills.
• Certification in Lean, Six Sigma, or other process improvement methodologies is preferred.