Event Staff Supervisor - Durham, North Carolina, , United States
2 days ago
Job description
Event Staff Supervisor Job Description <\/b><\/b><\/div>
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Join Team DPAC as an Event Staff Supervisor where you'll be among the first to greet our guests, providing excellent customer service during our exciting performances. Whether it's a sold -out concert or comedy show or a blockbuster Broadway Production, you'll be one of our unsung heroes working to ensure everyone has a positive and enjoyable guest experience.
Event Staff Supervisors are knowledgeable of venue policies and procedures and play a key leadership role at all DPAC events.
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Come be a part of creating unforgettable moments at DPAC
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What you'll do:
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Leadership:
Oversee assigned area's event staff team, providing them with key event details and coaching them on best practices.
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Customer Service Approach:
Lead by example in providing excellent customer service with a warm and welcoming smile as guests navigate the lobbies and seating area.
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Guidance and Assistance:
Provide directional assistance and guidance to guests, answering questions about seating, performance schedules, and amenities.
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Crowd Control:
Assist with crowd control management and security as needed.
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Safety:
Monitor lobbies and seating area to ensure a safe and comfortable environment for guests.
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Problem Solving:
Provide solutions for guest questions and concerns when needed.
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What you'll bring:
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Proactive:
Anticipate guest needs by observing body language and being ready to offer assistance with a friendly disposition.
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Excellent Communicator:
Strong interpersonal skills to effectively communicate with staff, guests, and leadership.
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Adherence to Protocols:
Commit to following safety and security protocols and guidelines.
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Problem Solver:
Take initiative in resolving issues while maintaining a calm, guest -first attitude.
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Ability to Work Under Pressure:
Maintain a calm and professional demeanor to contribute to a positive guest experience, even in challenging situations.
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Requirements:
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- Physical Requirements<\/b>
o Possess effective vision and communication skills through speech and listening.
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o Ability to stand, walk, and climb stairs throughout a shift.
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o Ability to work in a variety of environments both outdoors and indoors including heights, darkened corridors, loud noise, flashing lights, and haze effects.
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- Additional Requirements<\/b>
o Available for flexible hours year -round, including evenings, weekends, and holidays.
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o High school Diploma or GED.
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o Reliable transportation to Durham, NC
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o Access to mobile device such as tablet, personal computer, smartphone for scheduling.
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o Must be at least 18 years old.
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o Legally able to work in the United States
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Requirements<\/h3>
To Apply:
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Please submit a resume and cover letter highlighting relevant leadership experience and your commitment to delivering exceptional guest service.<\/div><\/span>
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