Advising and Outreach Coordinator - Riverside, United States - La Sierra University

Description

Job DescriptionThe Advising and Outreach Coordinator provides general administrative support for the Zapara School of Business Office of External Degree Program.

They also provide customer service, advising, recruitment and retention support for the OEDPS and ZSB graduate advising office. Regularly communicates with students, faculty, and other campus staff/offices through various platforms. Supports tracking and organization of student records and department files. Engages with department social media and web platforms. Attends and recruits at events to represent the ZSB and the OEDPS department.


Duties and Responsibilities:

• Interacts regularly with students to field student issues, create a positive learning environment, resolve conflicts, and support student retention and wellness.
• Assists students with advising and registration, resolving holds and technology issues, identifying documents for admission and completion, tracking student records, evaluating transcripts, and creating student schedules.
• Manages internal student tracking system and outbound communication to students, including informational and course evaluation.
• Creates quarterly enrollment spreadsheets and financial analysis for MBA External (cohort) programs, and various reports for the dean.
• Provides ZSB External Program (cohort) class support to faculty and students, including assistance with Blackboard, DUO authentication, portal issues, etc.
• Has access to Banner as designated by supervisor.
• Helps organize outreach programs and events; periodically attends and recruits at fairs, info sessions, mixers, and other networking events (virtually or in-person) to represent the ZSB External cohort programs.
• Researches and analyzes MBA recruitment patterns and costs with comparative analysis of area programs.
• Liaises with ZSB electronic communication specialist to update cohort website, design and implement various web functions (in conjunction with campus webmaster), and monitor and post on cohort social media sites; identifies promising relationships on LinkedIn that may expand the department's reach; engages with students, faculty, and others to create, edit, and post social media content on various platforms.
• Remote work may be required if necessary due to COVID-19.
• The Advising and Outreach Assistant is frequently expected to meet tight deadlines. Some tasks may require evening or weekend hours.

Knowledge, Skills and AbilitiesQualificationsAbility to engage with people.

Must be a team player, problem-solver, and self-starter; must have a positive attitude, and demonstrate professionalism and attention to detail.

Must have strong written and oral communication skills.

Must be able to communicate comfortably with people from a variety of backgrounds and conduct him/herself appropriately in a variety of settings.

Must be trustworthy, consistent, reliable and efficient, and have a high level of integrity. Must be able to maintain confidentiality. Helpful to have web development experience, and be well-versed in Blackboard and social media. Must be able to produce audits and spreadsheets for the department; helpful to be able to interpret financial statements. FERPA training will be required.

Education/ExperienceBachelor's degree (B.A.) required from a four-year college or university (graduate degree beneficial); and at least two years related experience.

Language AbilityCommunication, analytical, and organizational skills generally acquired through the completion of a bachelor's degree program.

Demonstrated ability to interact effectively with faculty members, staff members, current and prospective students, alums, and members of the business community.

Math AbilityAbility to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning AbilityAbility to solve problems and deal with a variety of variables in situations where only limited standardization exists. Problems are highly varied, complex and often non-recurring, novel and require creative approaches to resolutions. New concepts and approaches may have to be developed. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer SkillsTo perform this job successfully, an individual should have knowledge of Microsoft Office Suite, SPSS, and Blackboard Learn Online program.

Certificates and LicensesNoneSupervisory ResponsibilitiesSupervise student employees Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and risk of electrical shock.

The noise level in the work environment is usually moderate.

Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.

The employee is occasionally required to stand, walk, reach with hands and arms, walk, climb or balance and stoop, kneel, crouch, or crawl.

Confidentiality:
Works with confidential and sensitive matters

Wage Range:
$17.70 to $19.25 per hour plus generous benefits. Comprehensive health coverage availableTuition Assistance10 Paid HolidaysFSA, Pet Insurance, Legal Services, Identity Protection Services, and more