-
Quality Assurance Supervisor
1 week ago
Hartmann Young Columbus, United StatesOur client's Quality Assurance group is actively searching for a driven individual to join their expanding team as a QA Supervisor within the QA Compliance Group. This role focuses on ensuring adherence to regulatory requirements, company policies, and procedures. The chosen cand ...
-
Quality Assurance Supervisor
3 weeks ago
HD Supply Canada, Inc Columbus, United StatesQuality Assurance Supervisor - Distribution Operations page is loaded · Quality Assurance Supervisor - Distribution Operations · Apply · locations · OH060 - Groveport OH · time type · Full time · posted on · Posted Yesterday · job requisition id · R · HD Supply, a Home ...
-
Quality Assurance Supervisor
4 weeks ago
HD Supply Columbus, United StatesHD Supply, a Home Depot Company, is hiring an experienced Quality Assurance Supervisor in our Groveport (Columbus), OH Distribution Center. We've developed a new team to ensure that we're delivering the right products, at the right time and the right quantities in accordance with ...
-
Quality Assurance Supervisor
2 weeks ago
Andelyn Biosciences, Inc Columbus, United StatesOverview of Andelyn Biosciences · Andelyn Biosciences · is a biopharmaceutical Contract Development and Manufacturing Organization (CDMO) focused on advancing novel gene therapies from concept to commercialization.Located in the heart of · Columbus, OH , the company has expande ...
-
Quality Assurance Supervisor
3 weeks ago
Andelyn Biosciences Columbus, United StatesOverview of Andelyn Biosciences · Andelyn Biosciences is a biopharmaceutical Contract Development and Manufacturing Organization (CDMO) focused on advancing novel gene therapies from concept to commercialization.Located in the heart of Columbus, OH, the company has expanded to th ...
-
Quality Assurance Supervisor
3 weeks ago
T. Marzetti Company Columbus, United StatesAbout Us: · T. Marzetti Company, a wholly owned subsidiary of Lancaster Colony Corporation (NASDAQ: LANC), is a manufacturer and marketer of specialty food products for the retail and foodservice markets. Our retail brands include Marzetti, New York Bakery and Sister Schuberts, ...
-
Quality Assurance Supervisor
2 weeks ago
Andelyn Biosciences, Inc Columbus, United StatesOverview Of Andelyn Biosciences · Andelyn Biosciences · is a biopharmaceutical Contract Development and Manufacturing Organization (CDMO) focused on advancing novel gene therapies from concept to commercialization. Located in the heart of · Columbus, OH , the company has expan ...
-
Quality Assurance Supervisor
3 weeks ago
T. Marzetti Company Columbus, United StatesAbout Us T. Marzetti Company, a wholly owned subsidiary of Lancaster Colony Corporation (NASDAQ: LANC), is a manufacturer and marketer of specialty food products for the retail and foodservice markets. Our retail brands include Marzetti, New York BakeryTM and Sister Schubert's, i ...
-
Quality Assurance Supervisor
3 weeks ago
BioSpace, Inc. Columbus, United StatesOverview of Andelyn Biosciences · Andelyn Biosciences · is a biopharmaceutical Contract Development and Manufacturing Organization (CDMO) focused on advancing novel gene therapies from concept to commercialization.Located in the heart of · Columbus, OH , the company has expand ...
-
Quality Assurance Supervisor
2 weeks ago
FootBridge Columbus, United StatesJob Title: · QA/QC Supervisor · Location: · Columbus, OH · Duration : · 7 months · Rate: · $55 - $65/hr (1.5X OT) · Per Diem : · $186/day · Hours · : 60 hours per week. Night Shift · SUMMARY · Position reports to the Project Site Construction Manager. Provides site support ...
-
Quality Assurance Supervisor
3 weeks ago
FootBridge Columbus, United StatesJob Title: QA/QC Supervisor · Location: Columbus, OH · Duration: 7 months · Rate: $55 - $65/hr (1.5X OT) · Per Diem: $186/day · Hours: 60 hours per week. Night Shift · SUMMARY · Position reports to the Project Site Construction Manager. Provides site support and oversight ...
-
Quality Assurance Supervisor
1 week ago
CompassExperienceLabs, LLC Columbus, United StatesMEET COMPASS · We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their c ...
-
Quality Assurance Supervisor
1 week ago
CompassExperienceLabs, LLC Columbus, United StatesMEET COMPASS · We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it. Many companies view their c ...
-
Quality Assurance Supervisor
3 weeks ago
Andelyn Biosciences Columbus, United States Full timeOverview of Andelyn Biosciences · Andelyn Biosciences is a biopharmaceutical Contract Development and Manufacturing Organization (CDMO) focused on advancing novel gene therapies from concept to commercialization. Located in the heart of Columbus, OH, the company has expanded to t ...
-
Quality Assurance Supervisor
3 weeks ago
CompassExperienceLabs LLC Columbus, United StatesJob Description · Job DescriptionMEET COMPASS · We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built ...
-
Quality Assurance Quality Control Supervisor
4 weeks ago
FootBridge Columbus, United StatesJob Title: QA/QC Supervisor · Location: Columbus, OH · Duration: 7 months · Rate: $55 - $65/hr (1.5X OT) · Per Diem: $186/day · Hours: 60 hours per week. Night Shift · SUMMARY · Position reports to the Project Site Construction Manager. Provides site support and oversight for all ...
-
Quality Assurance Supervisor
4 days ago
JobsInLogistics Gahanna, United StatesHD Supply, a Home Depot Company, is hiring an experienced Quality Assurance Supervisor in our Groveport (Columbus), OH Distribution Center. We've developed a new team to ensure that we're delivering the right products, at the right time and the right quantities in accordance with ...
-
Housekeeping/ Laundry Supervisor
3 weeks ago
Columbus Oaks Healthcare Community Columbus, United StatesThe primary purpose of your job position is to assist in supervising the day-to-day activities of the Housekeeping and Laundry Departments in accordance with current federal, state, and local standards, guidelines, and regulations governing our facility, and as may be directed by ...
-
Lab Technician
2 weeks ago
Actalent Columbus, United States Full timeDescription: · • Maintains on-going records of the results of all testing · procedures and inputs such data into computer daily. · • Maintains adequate supplies used for testing procedures and · notifies the supervisor of the need to re-order such supplies. · • Continually compar ...
-
Quality Assurance Supervisor
2 weeks ago
Bright Innovation Labs New Albany, United StatesJob Description · Job Description · SUMMARY · To assist & support the QA Department in managing the department and the staff responsible for the control and assurance of quality, provide technical support for production and customer service, and implement programs to safeguard ...
Quality Assurance Supervisor - Columbus, United States - CompassExperienceLabs, LLC
Description
MEET COMPASS
We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn't find a customer service partner that was as innovative as they were, they built it.
Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
QUALITY SUPERVISOR
The primary role of a Quality Supervisor is responsible for maintaining a high level of quality while audit compliance and quality performance outcomes are being met by our Quality Analysts (agents) and this is done through weekly coaching sessions with the QA analysts to discuss performance.
Responsibilities:
Ensure quality monitoring is done to improve overall quality performance across all brands supported by the team.
Performs regular team meetings and 1:1 session with their respective team members.
Help provide accurate QA reporting, by agent and team, that includes QA % and other quality goals.
Liaise with Team Leads with targeting QA improvement (Identifying opportunities and providing actions)
Create analysis on the scrubbed DSAT tickets and Quality Deep Dive
Collaborate with the QA Manager on how Compass can improve its contact center processes – internally and with the client.
Collaborate with the QA Manager on ways to identify high performing agent characteristics and ultimately reduce employee attrition.Dependent upon associate experience level:
Work collaboratively with the client HQ team on "QA Calibrations" to ensure we're evaluating quality performance in alignment with the brand.
Requirements and Characteristics:
Ability to communicate clearly with a balanced perspective
Knows how to conduct Root Cause Analysis (RCA)
Ability to impose Self-Direction
The ability to lead difficult conversations around performance improvement and corrective action
Excellent time manager, with a coaching plan that's executed consistently
Supportive, empathetic, listener, nurturer
Availability:
Full Time position
Weekdays, Weekends, and Nights
Office is located in Columbus, Ohio (we are currently working remotely)
Applicants must have strong internet connection to support systems
Qualifications and Physical Requirements with or without reasonable accommodation:
High school diploma or equivalent with at least 2 years relevant experience in the BPO industry
Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing
Ability to operate a computer/laptop and a headset
Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)
#J-18808-Ljbffr
Quality Assurance Supervisor professionals in Columbus
-
Zully Green
KYC Analysts
-
Catherine Sinkowski
Full Stack Software Developer