- Set up, repair, and maintain mobile equipment and software used by mobile authorized users (e.g., smartphones, tablets, mobile Wi-Fi adapters) and shall perform related services.
- Deliver technical and administrative support in conjunction with fulfilling the requirements for security, connectivity, and export-control compliance as defined by NTESS's Laptops on Foreign Travel program.
- Assist in the daily operation of AirWatch, VMW to maintain security on mobile devices.
- Pull web-based reports from asset management and mobile device management, to report on the number of active and suspended devices on site that are in currently in production.
- Assist in deploying/provisioning security and device management policies to all mobile devices for approved users.
- Assist end users via telephone, e-mail, or by appointment with questions, problems and requests regarding mobile devices.
- Train end-users on Mobile device technology.
- Provide quarterly training to internal groups, as well as end user presentations.
- Participate in Pilot Programs and be involved in testing, as well as reporting (using Excel, Remedy, PowerPoint, etc.).
- Must have an Associates degree and 2 years of experience OR a High School degree/ GED and 5 years of experience.
- Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.
- Trained in the prevailing operating system and hardware systems.
- Demonstrate formal customer service and technical training.
- Possess experience with equipment and software installation and upgrades.
- Mobile Device Certifications.
- An Active Govt. Security Clearance.
Mobile Device Support Technician - Albuquerque, United States - Amentum
Description
Amentum is currently seeking a Mobile Device Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
Please note, this is a pipeline position, therefore there may not be an active opening at the time of your application.
You will be a part of a team that provides end-user support with processes for managing and delivering services that are ITIL conformant. Resolves incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).
As a member of the team, you will:
Minimum Qualifications:
Preferred Qualifications:
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Labor Law Posters
EEO including Disability/Protected Veterans