Field Engineer - Basking Ridge, United States - ThreePDS Inc.

Description

FIELD TECHNICIAN OPPORTUNITY - NEW JERSERYJOB DESCRIPTIONJob Class : FE - Contract OpportunityDriving or Non-Driving: Non-Driving Role
Work Schedule: 10am to 7pm / 40 hours per weekWork Address for Training : Tarrytown, NY 10591 FOR TRAINING FIRST FEW WEEKS ONLY

After Training Work Address:
New Jersey USA 07920Temp to Hire : Yes, for the right candidateRequirements:2-3 years of technical experience.
Strong customer service skillsMust be able to clear background and drug screenWilling to complete an pre-requisite training if applicable

Job Summary:

As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.

Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

Provides support for software, hardware and networking support for desktops, laptops and serversProvides maintenance and support on legacy productsSupports Core, server productsPerforms disk replacement on enterprise storage productsInstalls and maintains PCs and associated software, networks, servers and peripheralsSupports network products from operational and maintenance perspectivesPerforms installs, moves, adds and changes as requiredTests and certifies PCs, networks, servers and client approved applicationsProvides follow-up on problems or escalation.

Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing systemIf you can answer 'YES' to the majority or all of the questions below, PLEASE APPLYDo you have experience with Windows 7?Do you have experience with Lenovo Hardware?Do you have experience with Apple?Do you have experience with with Troubleshooting?Do you have experience with Software Installs?Do you have experience with Networking?#J-18808-Ljbffr