GUCCI Lead Client Advisor - Washington, United States - Kering SA

Description

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GUCCI Lead Client Advisor - Washington CCDC

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locations


WASHINGTON
time type

Full time

posted on

Posted 30+ Days Ago

job requisition id

R090301

Summary
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion.

Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses.

Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.

Job Description
Role Mission

As a GUCCI Lead Client Advisor, you will assist the Store Director and Team Leader in the driving sales results, training and supervision of Client Advisors, merchandise management and daily store operations.

You will be a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients.

As a Lead Client Advisor, you will be a role model and represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers within the market place.

Key Accountabilities
Team
Provide supervision and guidance to Client Advisors on the selling floor to deliver the highest performance through a customer centric attitude and driving sales as a client advisor leader;
Partner with the Team Manager to support real time coaching and feedback to achieve business and product category goals. You will assist in the development and growth within your team;

Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management to ensure brand initiatives are understood.

Client
Act as a role model by providing an exceptional client service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage;
Attract new clients by being a Brand Ambassador through networking within the community;
Drive and exceed individual KPI goals, by ensuring the highest level of customer service and quality of sales.
Operations
Floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
Support the daily operations of the store when management is not present;
First point of contact should a difficult client issue arise.
Key Requirements
Sales management experience in retail, luxury retail, or service related industry preferred;
Bachelor's Degree in a related field is preferred;
Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
Ability to manage competing priorities in a fast-paced environment;
Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen;
Strong verbal and written communication skills and excellent organizational skills;
Passion for the Fashion Industry;
Flexibility to work a retail schedule which will include evenings, weekends and holidays.
Core Competencies
Entrepreneurial spirit
Sales and Client focused
Developing/coaching others
Leading by example
Relationship builder
Effective communicator
EOE M/D/F/V
Job Type
Regular

Start Date

Schedule
Full time

Organization
Gucci America Inc.
About Kering

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.

By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow's Luxury in a sustainable and responsible way.

We capture these beliefs in our signature:
"Empowering Imagination". In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
Join us to shape the Luxury of tomorrow with us.

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