- Provide Level II help desk support for hardware and software issues
- Deploy and maintain desktop and laptop environments
- Install and configure standard software applications
- Manage system updates, patches, and upgrades
- Support network infrastructure and security systems
- Work across multiple client environments
- Configure and troubleshoot network equipment
- Manage Active Directory and Office 365 environments
- Support Windows Server and desktop operating systems
- Assist with virtualization platforms (VMware/Hyper-V)
- Create and maintain detailed ticket documentation
- Coordinate with clients on issue resolution
- Support sales team with technical designs
- Follow established support procedures
- Participate in 6-week on-call rotation
- Configure networking equipment (SonicWall/Ruckus/Cisco/Unifi)
- Manage network protocols (DHCP, DNS, VLANs)
- Support Microsoft environments
- Implement security best practices
- Assist with automation initiatives
- 2+ years help desk or technical support experience
- Strong knowledge of Microsoft desktop operating systems
- Experience with network troubleshooting
- Understanding of IT security principles
- Excellent customer service skills
- Microsoft Windows desktop/server operating systems
- Active Directory and Office 365
- Basic networking and security
- Hardware troubleshooting
- Ticketing systems
- SharePoint administration
- Basic scripting and automation
- Strong diagnostic abilities
- Excellent communication skills
- Problem-solving capabilities
- Time management
- Customer service orientation
- Team collaboration
- Attention to detail
- Maintain technical documentation
- Support project implementations
- Assist with client presentations
- Consistently demonstrates "Can Do, Will Do" attitude
- On-call rotation. Some evening/weekend work at times with no notice.
- Other duties as assigned
- Timesheets are accurate and submitted on time
- Ticket resolution times
- Customer satisfaction ratings
- First-call resolution rate
- SLA compliance
- Documentation quality
- Technical knowledge growth
- Client environment stability
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Systems Engineer - Opelika - General Informatics
Description
The Systems Engineer provides comprehensive technical support across multiple client environments, handling both hardware and software solutions. This role focuses on delivering excellent customer service while maintaining and improving client IT infrastructure through efficient problem resolution and system optimization.
Key Responsibilities:
Technical Support:
Working Conditions:
Predominantly operates in an office environment. Some periods of time may be spent in computer room and communications equipment spaces for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of heavy networking equipment. Must be able to bend, stoop, and climb to reach materials (must be able to climb a step ladder at approximately ten feet in height and to work from a lift up to twenty feet in height).
The total compensation package for this position also includes medical benefits, 401(k) eligibility, Paid Time Off, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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Systems Engineer
Only for registered members Opelika
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Systems Engineer
Only for registered members Opelika, AL
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Systems Engineer
Only for registered members Auburn
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Systems Engineer
Only for registered members Auburn, AL
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Systems Engineer – Linux
Only for registered members Auburn
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Software Systems Engineer
Only for registered members Auburn, AL
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Systems Engineer – Linux
Only for registered members Auburn, AL
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Audio Visual Systems Engineer
Only for registered members Auburn
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Embedded Systems Project Engineer
Only for registered members Auburn
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Embedded Systems Project Engineer
Only for registered members Auburn, AL
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Audio Visual Systems Engineer
Only for registered members Auburn, AL
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Systems Engineer
Only for registered members Columbus, GA
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Senior Systems Engineer
Only for registered members Columbus
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Systems Lead Engineer
Only for registered members Columbus, GA
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IT Systems Engineer I
Only for registered members Columbus, IN, USA
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Systems Engineering Product Specialists #IN1212
Only for registered members Columbus, IN, United States
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Thermal and Fluid Systems Senior Engineer
Only for registered members Columbus, IN, United States
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Supplier Quality Engineer
Only for registered members Opelika
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Production Engineer
Only for registered members Opelika
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Quality Engineering Specialist
Only for registered members Opelika
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Reliability Engineer
Only for registered members Opelika