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- Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
- Coordinates and maintains providers' master clinical schedules
- Submits referrals for specialty appointment requests
- Obtains intake information from patient and referring physician's offices.
- Schedules Radiology tests
- Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
- Schedules infusion related services utilizing OptIn scheduling support system
- Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
- Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
- Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
- Performs other duties as assigned
Patient Services Coordinator III - Waltham, United States - Massachusetts General Hospital
Description
MGH WALTHAM CANCER CENTER
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
SRMGB
QUALIFICATIONS:
High school diploma required, Bachelors preferred
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SRMGB
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