Logistics Services Support Coordinator - Columbus, United States - VetJobs

Description

Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS

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Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We have an exciting opportunity for a Logistics Services Support Coordinator to support multiple levels of customer interaction and serve as a location point of contact to one of our largest strategic DGF customers with a complex supply chain.

Key Responsibilities:
Daily tracking and monitoring of all customer's shipments to include milestones for all inbound capital/critical support itemsShipment processing within customer's SAP systemArrange transportation between offsite warehouse and multiple docks at customer's locationProvide recommendations for process improvementsCoordination with contracted carriers and warehouse 3PLs within the designated timeline in the Service Level Guidelines (SLG)

Serves as a 1st level of escalation and drives issues to resolutionProactively assesses, clarifies, and validates customer needs on an ongoing basisDrive collaboration with freight forwarding business units and external partners to craft solutions to meet customers changing needs and expectationsAdditional Qualifications/ResponsibilitiesSkills / Requirements:
Preferred Bachelor's degree or, combination of experience and education combinedAbility to proactively identify value opportunities, take initiative, and act collaboratively with internal and external stakeholdersVery strong communication and presentation skills; oral and writtenStrong customer service / collaboration skills and experienceStrong capability to sell concepts, ideas, and continuous process improvement opportunities to internal and external stakeholdersSelf-directed and assertive; with the ability to prioritize workloads and manage concurrent projects and timelinesPrevious experience in the transportation or supply chain logistics industry preferred SAP and AES experience a plus#J-18808-Ljbffr