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Flat Rock

    Customer Service Tech 16hr - Flat Rock, United States - Gold Standard Staffing

    Gold Standard Staffing
    Gold Standard Staffing Flat Rock, United States

    3 weeks ago

    Default job background
    Description
    See all of our positions at

    1st Shift 8a-4:30p $16/hr.


    Job Classification:
    Hourly/Salary, Full-time


    Supervisor:
    Quality Manager

    Job Responsibility Summary:
    Voice of customers and processors. Staying involved with
    necessary improvements of overall COPQ metrics.


    Position Requirements:

    • Must have valid driver's license and reliable transportation.
    • Preferred Metallurgical degree.
    • Minimum 2 years working with flat roll sheet or coil.
    • Minimum 6 months interacting with suppliers or customers.
    • Preferred knowledge of exposed inspection techniques.
    • Must be well spoken and able to work with all departments to implement change.
    • Must be able to work in a fast pace environment as well as multi-task.
    • Must be organized and capable of retaining records.
    • Ability to use measurement tools.
    • Must have Microsoft Office experience.
    Job Duties Include, but not limited to:

    • Interaction with customers in resolution of non-conformances, continuous improvement,
    new business opportunities.

    • Interaction with plant, suppliers, and processers in material dispositions and corrective
    actions.

    • Drive root cause investigation and PCA implementations.
    • Disposition of held material.
    • Assisting with internal/external containments when necessary.
    • Write Customer and Vendor Claims
    • Acknowledge customer concern by the end of the day.
    • Communicate with the team if you are working on a claim so we are not working on the
    same one.

    • Spec Approval
    • Lead on corrective actions / communicating and involving the Quality Manager /
    Director of Quality.

    • Claims that need to be entered into customer portals.
    • Assist in Manufacturing Audits.
    • Any assignments given by Quality Manager / Director of Quality.
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