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Restaurant Server - Macon, United States - Mainsail Lodging & Development
Description
**Restaurant Server**
**Department:** Food + Beverage
**Reports to:** Food + Beverage Manager & Restaurant Supervisor
**Status:** Non-Exempt
Share this Career Posting: Hotel Forty Five and Loom, offers an upscale dining experience showcasing the quality of fresh food through clean simple preparations. Our Servers will be responsible serving the guest in a gracious and professional manner that represents the highest standards; ensuring exceptional service to all guests that is consistent and continually in accordance to Loom standards and the Tribute Collection standards under the franchise of Mainsail Lodging & Development.
**Essential Functions**
Wine knowledge to include grape varietals and intermediate wine pairing with food
Baseline cocktail knowledge to include classic cocktail recipes and recipes of in-house cocktails as trained by bar staff and management
Serves guests in an efficient courteous manner following the proper steps of service
Report to work on time and in proper uniform/approved attire
Work as part of a team with all team members within the hotel
Check station assigned for cleanliness of area
Set up tables with items needed for service such as salt, pepper, cutlery, glassware, dishware
Have necessary tools to run the shift such as tray, pen, corkscrew
Knowledge of all menu items to include: prep time, preparations, sauces, allergies, and accompaniments
Ability to use descriptors to describe dishes
Be aware of any menu items, beverages or other items running low
Ability to handle station, or when situations arise, ability to let manager/supervisor know ahead of time so as not to affect the guest experience
Follow cash handling procedures, and must be able to explain shortages and overages
Follow the proper steps of service consistently with every table as outlined in training manual
Upsell items to guests at all interactions
Clear tables quickly and quietly ensuring no residue remains on the table
Ability to carry a tray
Light food running to include carrying at least two plates at warm or hot temperature
Detail tables and remove items not in use
Never solicit tips
Attend monthly department meetings and daily stand ups without exception unless approved by management
Perform other duties as management requests to service our guests
Ability to use POS (point of sale) system MICROS
Follow the procedures addressed in the training manual
Any other duties as requested by management
**Qualification Standards**
**Education & Experience**
High School diploma or higher
Previous hospitality/serving position required, minimum one-year FOH serving experience in upscale or fine dining restaurant or hotel
Possess extensive food, wine, and cocktail knowledge
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g. tablets
**Physical Demands**
Ability to stand for extended periods of time, potentially under a heat lamp
Ability to walk and bend
Ability to lift 25 lbs.
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
**Mental Demands**
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations, maintaining a calm and professional demeanor.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
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Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsails policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.
