msr (jax) - 03/23 - Jacksonville, FL
1 day ago
Job description
Job Title: Member Service Representative (MSR) Job Description
As a Member Service Representative, you will respond to inquiries and requests from members and other individuals within a high-volume, schedule-driven, structured contact center that operates 24/7. You will provide information regarding the organization's products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience. You will perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and other accounts, while advising members of additional products and services that may suit their needs.
Responsibilities
- Respond to member inquiries and requests in a timely manner.
- Provide detailed information about products and services.
- Perform transactions for various accounts including savings, checking, and loans.
- Advise members on suitable products and services.
- Ensure optimal customer service through active listening and engagement.
- Adapt to multiple systems within a structured contact center environment.
Essential Skills
- Proficiency in customer service and data entry.
- Experience handling inbound and outbound calls in a call center.
- Ability to comply with policy and handle high-volume calls.
Additional Skills & Qualifications
- Experience in call center, administrative, secretary/receptionist roles.
- Background in banking/mortgage or professional/high-volume retail environments.
Why Work Here?
Join a globally recognized organization, serving the financial needs of military members and their families worldwide. Benefit from our expansive network of over 343 branches, providing opportunities for career growth and development.
Work Environment
These are remote opportunities requiring candidates to live within 60 miles of Jacksonville, FL. The contact center operates 24/7/365, offering shifts with reasonable flexibility to accommodate personal and family life. Scheduled breaks and meals must be taken as planned, with most shifts allowing a flexible start and end time within a one-hour window. Be prepared to take back-to-back phone calls for the majority of your shift.
Job Type & Location
This is a Contract to Hire position based out of Jacksonville, FL.
Pay And Benefits
The pay range for this position is $ $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Jacksonville,FL. Application Deadline This position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems And TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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