- Detail-oriented individual who doesn't miss the small things
- Team player dedicated to achieving common goals
- Thrive in a fast-paced environment while staying organized
- Interested in utilizing technology to enhance productivity and decision-making
- Maintain respectful relationships with team members
- Handle incoming calls efficiently and effectively
- Work on specific projects involving data analysis and reporting
- Manage data using various software
- Operate phone systems and contact center applications
- High School Diploma required, Bachelor's degree preferred
- Previous call center experience is a plus
- Strong communication skills and familiarity with office technology
- Ability to multitask and work in a fast-paced environment
- Proficiency in customer relationship management software
- Bachelor’s degree with relevant work experience
- Familiarity with Banner and prior call center experience
- Opportunities for personal and professional growth
- Emphasis on work-life balance and various benefits including tuition assistance
- Wellness programs and access to Employee Assistance Program (EAP)
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Call Center Specialist - Grand Rapids, United States - Davenport University
Description
Call Center Customer Service Specialist at University
Join our Call Center team as a Call Center Customer Service Specialist where you will handle incoming calls, schedule appointments, triage inquiries, and manage communication through various channels. Embrace the university's values of diversity, equity, and inclusion while performing your duties.
You will love this job if you are:
You Will:
Requirements:
Preferred Qualifications:
About the company:
