Sales Associate - Miami, United States - Baccarat

Description

Founded in 1764, Baccarat, alchemist of joy and creator of enchanting worlds, is the fruit of a group of daring artisans who have transformed the four elements of nature – earth, air, fire and water – into crystal of unparalleled purity. By crafting true masterpieces, Baccarat has never ceased to surprise the world, garnering numerous awards at World Fairs and international exhibitions. This is how the name of a small town in eastern France, Baccarat, has over time become a symbol of the art of celebration and French joie de vivre. From Paris to Moscow, New York, Tokyo, Miami or Hong Kong, the unique experience of Baccarat's art de vivre can be found within its Houses, boutiques, restaurants, bars, hotels and lounges. Ahead of its 260th anniversary, Baccarat continues its international development, firmly anchored in its roots, and driven by the ambition to always fly higher.

As an ambassador of the Maison, the Sales Associate will achieve sales targets set by Management and strive to develop a strong client book. Sales Associates provide white glove service by creating memorable shopping experiences and by nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives. They manage and drives sales by understanding client desires and maximizes sales opportunities to achieve Boutique sales and profit targets and provide excellent client service.

Essential Responsibilities

• Provide impeccable, white glove service to clients and be an ambassador of the brand, ensuring that every client is treated according to the Baccarat global standards

• Demonstrate expert knowledge of products as well as Baccarat history and heritage

• Achieves and exceed sales goals and key retail KPIs (ADT, UPT, etc.)

• Proactively use CRM tools to build and retain relationships with our current customer and identify potential clients

• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service

• Maintains awareness of all current marketing and promotional activity

• Cultivate a robust client portfolio to secure a proactive and growing business

• Assist in merchandising and maintenance of the shop floor when needed

Competencies

• Drive for results

• Customer focused

• Strategic agility

• Clientele focused

• Strong knowledge of the market and industry (competitors)

• Relationship building both internally and externally

• Knowledge of Baccarat's products, processes & services

• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays

Hourly Rate: $20.00-$22.00 depending on experience + industry leading commission plan