Business License Administrator - Birmingham, United States - Avenu Insights & Analytics

Description

Job Description

As a Business License Administrator in a dynamic call center environment, your role is integral to ensuring compliance and facilitating business license-related processes. You will be responsible for handling a wide range of administrative tasks, interacting with clients and taxpayers, and providing essential support in the context of business licensing and regulatory requirements.

Duties and Responsibilities:

• Customer Interaction: Interface with clients, business owners, and government agencies via inbound and outbound calls, emails, and written correspondence, providing accurate and courteous responses to inquiries and issues related to business licenses.
• License Processing: Assist in the processing, renewal, and verification of business licenses, ensuring all documentation and information are accurate and compliant with local regulations.
• Data Entry: Perform data entry tasks efficiently and accurately, including updating client information, processing payments, and maintaining organized records.
• Documentation Management: Keep meticulous records of license applications, renewals, and correspondence, maintaining up-to-date databases and archives.
• Regulatory Compliance: Stay informed about local, state, and federal business licensing regulations, ensuring that clients are in adherence to all necessary legal requirements.
• Problem Resolution: Act as a point of contact for clients, resolving routine issues and escalating complex matters to the appropriate authorities or supervisors as needed.
• Process Improvement: Collaborate with colleagues and management to identify process enhancements, proposing and implementing improvements to streamline operations and enhance customer service.

Education and Experience:

• 1-2 years in an office environment with heavy inbound/outbound phone experience.
• Heavy data entry experience.
• 3+ years of customer service experience.
• Experience in a call center or customer service role is advantageous.
• Proficiency in languages other than English, preferably Spanish.

Knowledge, Skills and Abilities:

• Exceptional interpersonal and communication skills, with the ability to engage effectively with a diverse clientele.
• Strong focus on accuracy, especially in data entry and document management.
• Proficiency in managing and maintaining records and databases.
• Familiarity with business licensing regulations, or the ability and willingness to quickly acquire this knowledge. Knowledge of Alabama, California, Louisiana, Georgia Business Tax requirements is helpful.
• Strong interpersonal skills and ability to speak effectively with customers and employees.
• Aptitude for resolving customer inquiries and issues promptly and professionally.
• Collaborative attitude, capable of working cohesively in a call center environment.
• Proficient in adjusting to evolving procedures, guidelines, and shifting customer needs.
• Proficient in MS Word, Excel, and Outlook.
• Ability to proofread correspondence, detect and correct errors, read and interpret city/county tax ordinances.
• Ability to prepare routine correspondence and replies for signature with minimal guidance.
• Proficient in performing fundamental mathematical computations using online tools, desktop calculators, and creating calculations in spreadsheet software
• Capable of effectively resolving routine situations with guidance from supervisors or based on provided written or verbal instructions

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer

Physical Demands

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Avenu Summary:

Avenu provides local governments with ways to achieve more predictable revenue that supports growth, fuels modernization and ensures compliance with mandated but underfunded programs. Avenu's revenue enhancement and administrative solutions find and recover license, permit and other taxes that cities and counties struggle to collect. The insights and improved fiscal posture enables governments to deliver expected services and sustain a high quality of life for residents.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.