Global Client Solutions Specialist - Los Angeles, United States - Tik Tok

Description

Responsibilities

About Us
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team

We are looking for an experienced, detail-oriented Global Client Solutions Specialist, to be based in Los Angeles within the Global Agency & Accounts (GA&A) Team.

The GA&A Team is a strategic and consultative partner to the largest advertisers and agencies in the world, helping them to develop TikTok solutions that build businesses and brands across our integrated suite of products.

The Client Solutions Specialist will be crucial for planning and delivery of important GA&A project initiatives which drive greater adoption of TikTok's ad platform with advertisers.

The ideal candidate is deeply passionate about cross-functional program/project management, demonstrates high level strategic thinking and is skilled with project-managing on-the-ground execution.

This role requires the ability to work across different time zones and using analytical rigor to identify and prioritize organizational pain points.

The successful candidate is intellectually curious, creative problem solver, self-resilient and comfortable operating in ambiguity.

Responsibilities

• Architect and activate global infrastructure that allows GA&A to operate with excellence
• Work on complex media and measurement solutions, where analysis and optimizations require an indepth evaluation and recommendations
• Identify and surface insights on product usage and aggregated data to drive client business
• Deep understanding of vertical industry and client business model (able to communicate client language)
• Partner with cross functional teams to scale industry knowledge and drive industry education
• Partner with Global Account Lead and Global Account Director in the setting of strategy via data, insights, past learnings, and ongoing relationships
• Monitor implementation and execution of Global Strategy and hold teams accountable for pillars
• Be the first line of defence for ensuring standards are met
• Have a clear understanding for how to operationalize and track SVA's
• Drive multimarket activations, workshops and SVA delivery with global client teams
• Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
• Responsible for end to end project management of workshops and educational programs with senior brand stakeholders. The candidate will coordinate with internal and external stakeholders to get alignment on the requirements for the workshop, work with internal teams to project manage creation of content, ensure that the workshop gets delivered on time and budget and incorporate learnings into future workshops

Qualifications

Minimum Qualifications

• Minimum 1 year of relevant experience in account management/media services roles in digital marketing platform / auction / digital experience a plus
• Strong verbal and written communication skills to collaborate across regions and crossfunctional teams
• Able to proactively troubleshoot and problem solve quickly and through the proper escalation process
• Ability to analyze data and identify insights using global dashboards

Preferred Qualifications

• Experience with ad verification partners (IAS, DV, MOAT)
• Proactive and selfstarter attitude with excellent project management, organizational, and analytical skills. Comfort in running status meetings, managing action items and keeping everyone updated on status of all associated projects/programs. High attention to detail and very organized
• Have a passion for TikTok

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $ $100000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life.

We offer the following benefits to eligible employees:

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match.

As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.