- Demonstrate proficiency in Cedars-Sinai's core patient accounting systems.
- Monitor work queues diligently to resolve accounts promptly.
- Adhere to documentation standards and maintain accuracy in data entry.
- Conduct thorough research to resolve inquiries and complaints.
- Communicate effectively with patients, insurance companies, and third parties.
- Establish and document payment plans within established guidelines.
- Ensure timely and accurate collection of accounts.
- Collaborate with team members and support diverse customer needs.
- High School Diploma/GED required. Associate's degree in business administration or related field preferred.
- Minimum of 1 year experience in hospital billing or professional billing/collections, along with customer service experience.
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Financial Care Specialist I - MODESTO, United States - CEDARS-SINAI
Description
Job Description
Align yourself with a company recognized for excellence. Cedars-Sinai has been honored with the National Research Corporation's Consumer Choice Award for 19 consecutive years for delivering top-quality medical care in Los Angeles. We are also proud recipients of the Advisory Board Company's Workplace of the Year award, which celebrates organizations with high employee engagement levels. Our comprehensive benefits package includes healthcare, paid time off, a 403(b) retirement plan, and competitive pay. Come be part of our team and discover why U.S. News & World Report has consistently ranked us as one of America's Best Hospitals.
Responsibilities:
Working under general supervision, you will provide patient relations support to Patient Financial Services. This includes addressing customer inquiries, resolving issues, and ensuring timely payment and resolution of accounts. You must possess strong customer service skills, the ability to deescalate situations, and efficiently navigate the system to ensure maximum customer satisfaction. This role demands excellent analytical and prioritization abilities, along with a thorough understanding of payor contracts and billing policies. You may also be trained in other revenue cycle functions to provide additional support as needed.
Adhering to hospital and department protocols, you will:
Qualifications
Requirements:
Why Join Us?
In addition to exceptional benefits like health insurance and retirement plans, we are committed to building a diverse and inclusive workforce. Our team embodies the rich diversity of the community we serve, fostering an environment that encourages innovation and growth.