No more applications are being accepted for this job
Technical Support Specialist II - Juneau, United States - Alaska Communications
Description
Technical Support Specialist II page is loadedTechnical Support Specialist II
Apply
locations
Anchorage, Alaska
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
JR100093
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Primary Duty
Support internal and external customers with applications, software, and/or hardware.
Examples of Job Duties
Technical Support Specialist I (Computer Operators)
Submit and monitor regular production jobs e.g. Bill cycles, monthly operational reports.
Answer calls, conduct initial triage and open tickets.
Plan, schedule, create, maintain and document (ROBOT) scheduled production jobs.
Notify appropriate contact of system outages or degradation.
Run diagnostics on servers. Perform other duties as assigned.
Technical Support Specialist II (Help Desk Tech)
Respond to trouble tickets generated by Help Desk staff to assist internal users with PC related problems.
Answer and troubleshoot internal customer calls to the Help Desk.
Install
software.
Perform other duties as assigned
Technical Support Specialist II (ITSRR)
Provide excellent technical and customer service by answering & troubleshooting customer calls and/or via online chat.
Provide technical assistance to help customers resolve Internet, wireless, and phone issues.
Use ticketing system to establish customer account trouble history.
Create new tickets to document troubleshooting steps taken to resolve customer issues.
Meet or exceed service level agreements that will provide an outstanding customer experience.
Work other queue assignments and special projects as assigned, to be accomplished while tech is between customer calls.
Monitor assigned queues.
Perform all duties of lower level titles.
Perform other duties as assigned.
Technical Support Specialist III (PC Support Tech)
Respond to trouble tickets generated by Help Desk staff to assist internal users with PC related problems. Troubleshoot PC connectivity problems and coordinate resolution with appropriate department or staff. Work closely with Systems Administration Group to diagnose and test client/server configurations. Perform configuration and setup of new PC's. Perform hardware and software installations and modifications as instructed by department supervisor. Troubleshoot hardware and software configurations problems on Company PC's. Assist in writing and maintaining application support documentation and department web site. Maintain hardware and software inventories.
Automate jobs:
Create software packages through SCCM to update OS Image and deploy windows security patches to our desktop environment. Perform other duties as assigned. Perform all duties of Help Desk Technician.
Minimum Qualifications
Minimum Education and Experience Required
TSSI :
High School Diploma or equivalent and a minimum of two years experience working with PC's. Basic knowledge of PC software and Microsoft office.
TSS II:
High School Diploma or equivalent and a minimum of two years experience working with PC's. Basic knowledge of PC software and Microsoft office.
Preferred Qualifications for TSS II
One Year of experience in the field of Internet Technical Support.
TSS III:
High School Diploma or equivalent, Associates Degree in a Technological area and a minimum of two years experience working with PC's.
Preferred Qualifications for TSS III
One year of PC Support work in a corporate or enterprise PC environment, performing "hands-on" tasks such as hardware upgrades and repair, enterprise application support, implementations, projects asset management, desktop automation, imaging, etc.
Microsoft Certified Professional MCP or Microsoft Certified Desktop Support Technician MCDST.Certifications and Licenses Required
TSS III:
Possess and maintain a valid Alaska Driver's License.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Similar Jobs (2)
Technical Support Specialist II
locations
Anchorage, Alaska
time type
Full time
posted on
Posted 30+ Days Ago
Technical Support Specialist II
locations
Anchorage, Alaska
time type
Full time
posted on
Posted 30+ Days Ago
For more than 120 years, our team has served Alaskans with critical telecommunication services.
As technology becomes increasingly woven into our lives, we're focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises.
With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities.
Exciting challenges are in front of us. We're actively building Alaska's fastest internet with fiber to the home.In rural Alaska, we're building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.
#J-18808-Ljbffr