- Greet and processes guests as they check-in/out
- Complete registration, secure payment, verify billing and adjust billing as needed
- Confirm guest information, room rate, selection of room(s)
- Code electronic keys
- Assist guests with reservations and requests in a friendly, professional, and timely manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Provide high standards of quality to ensure guest satisfaction
- Anticipate guests' needs and consistently exceed their expectations
- Implement creative solutions as needed while complying with brand standard
- Demonstrate a thorough knowledge of hotel information including but not limited to:
- Hotel Information
- Room categories
- Room rates
- Packages
- Promotions
- Build strong relationships with guests, clients and groups while maintaining professional integrity
- Possess knowledge of local area to answer guest questions
- Guest service experience preferred
- Attention to detail
- Team player
- Organizational skills
- Professional written and verbal communication
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Front Desk Agent
3 weeks ago
Courtyard Manchester Manchester, United States Full time**Overview** · The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · **Responsibilities** · - Answer inquires from guests ...
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Front Desk Agent
3 weeks ago
Springhill Suites Manchester Manchester, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
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Front Desk Agent Guest Service Agent
3 weeks ago
DoubleTree by Hilton Manchester Downtown Manchester, United StatesAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Peop ...
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Front Desk Guest Service Agent
1 week ago
DoubleTree by Hilton Manchester Downtown Manchester, United StatesAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Peop ...
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Front Desk Agent
5 days ago
MCR Hotels Loveland, United StatesThe Front Desk Agent at theHilton Garden Inn Cincinnati Northeast is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. · ESSENTIAL FUNCTIONS: · Providing attentive, courteous, and efficient serv ...
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Front Desk Agent
2 weeks ago
MCR Hotels Loveland, United StatesFront Desk Agent Hilton Garden Inn Loveland, 6288 Tri Ridge Blvd, Loveland, Ohio, United States of America Req 6251 Monday, April 22, 2024 The Front Desk Agent at the Hilton Garden Inn Cincinnati Northeast is responsible for providing overall positive guest experience while manag ...
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Front Desk Agent
1 week ago
MCR Hotels Loveland, United States· Front Desk Agent · Hilton Garden Inn Loveland, 6288 Tri Ridge Blvd, Loveland, Ohio, United States of America · Req #6251 · Monday, April 22, 2024 · The Front Desk Agent at the Hilton Garden Inn Cincinnati Northeast · is responsible for providing overall positive guest experien ...
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Front Desk Agent
1 day ago
Highgate Hotels Manchester, United States PermanentCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francis ...
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Front Desk Agent
3 weeks ago
Courtyard Manchester Manchester, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisc ...
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Front Desk Agent
1 week ago
Courtyard Manchester Manchester, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
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Front Desk Agent
4 days ago
Courtyard Manchester Manchester, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
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Front Desk Agent Weekends
3 weeks ago
Element Hotel North Chelmsford, United StatesPosition: Front Desk Agent · Reports to: Front Office Manager; Front Desk Manager; Director of Rooms; General Manager · Management Position: No · Bonus Plan: No · Travel Required: No · FLSA Designation: Non · - Exempt · Number of Employees Supervised: zero (0) · Work Permit Neede ...
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Front Desk Guest Service Agent
3 weeks ago
Pyramid Global Hospitality Manchester, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
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Front Desk Guest Service Agent
5 days ago
Pyramid Global Hospitality Manchester, United States Full timeOverview · GUEST SERVICE AGENT – FULL TIME Job Responsibilities Provide outstanding service to our guests. Passion for guest hospitality. Work with guests for check-ins and outs. Professionally answer all guest questions. Previous guest service experience preferred. Why join us? ...
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Front Desk Guest Service Agent
4 weeks ago
DoubleTree by Hilton Manchester Downtown Manchester, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
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Front Desk Guest Service Agent
5 days ago
Pyramid Global Hospitality Manchester, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
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Front Desk Guest Service Agent
5 days ago
DoubleTree by Hilton Manchester Downtown Manchester, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
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Overnight Hotel Front Desk Agent TRU by Hilton
3 weeks ago
Lafrance Hospitality Manchester, United StatesLafrance Hospitality | Full time · **Overnight Hotel Front Desk Agent TRU by Hilton** · Manchester, United States | Posted on 02/21/2022 · {{getI18n("")}} {{getI18n('')}} {{getI18n(data[0].applynow)}} · Location Name TRU by Hilton - Manchester, NH **Job Description** · **TRU ...
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Front Desk Agent
3 weeks ago
Wingate by Wyndham Charleston Airport North Charleston, United StatesFront Desk Agent · Overview · The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquirie ...
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Front Desk Agent
1 week ago
White Lodging Broomfield, United StatesWhite Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's w Front Desk, Agent, Leadership ...