Principal Product Manager- AI Ops - Austin, United States - LogicMonitor

Description

Product Management, Austin, TX

About Us

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values.

We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX. Our Austin team is based downtown in the San Jacinto Center, overlooking the scenic Lady Bird Lake.

We call our offices Centers of Energy, because they're where we accelerate work, spark creativity, and ignite our culture of connection and celebration.

Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences.

LogicMonitor has a layered approach to intelligence, where AI and Machine Learning are baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references.

In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction.

We have been certified as a Great Place To Work, and named one of BuiltIn's Best Places to Work for the sixth year in a row As we enter this next phase of growth, we are in search of a Principal Product Manager.

As a crucial member of the Product Management team at LogicMonitor, you are called upon to establish the vision, strategy, and priorities to drive success for the AIOps product line with the company mission: To Simplify Technology Management for Humankind.

It is key that you are well-versed with ML/AI and Cloud technologies, learn customer pain points, understand a fast-moving competitive landscape, and drive the roadmap to successful delivery.

Make your mark with a good understanding of alert management and IT workflow management systems (commercial and open source) and experience with the latest ML/AI technologies, including Generative AI.

Now is the perfect time to put your thumbprint on the organization having built and launched products with ML/AI capabilities for enterprise customers.

This role collaborates closely with other LM product managers, Engineering, and GTM teams to build or enhance a suite of LM product offerings that help our customers succeed in achieving their business objectives.

Here's a Closer Look At This Key Role

Solid understanding to be SME and go-to person for ML/AI, and AIOps.
Maintain, update, and communicate the Roadmap internally and externally.

Formulate & own the vision for your area of ownership through competitive intelligence, key business drivers, & building on industry knowledge.

Evaluate or Establish KPIs for your area of ownership.
Communicate clearly and effectively on the execution plan and it's progress to all stakeholders involved.
Drive cross-functional teams without authority to meet committed goals on the roadmap.
Good understanding of the entire LM product with the ability to demo the product beyond your area of ownership.
Be a role model and provide mentorship to other PMs in the company.

What You'll Need

Bachelors Degree required; MBA, CS, or CE degrees preferred
5+ years of product management experience at a software company - ML/AI and Cloud technology experience strongly preferred
Detail-oriented, strategic thinker who can see the big picture and distill it into prioritized, actionable tasks
Demonstrated success in delivering features, products, and/or improvements
Expert-level experience of agile development practices and their application in the real world
Ability to articulate roadmap and prioritization to internal and external customers
Detail oriented, strategic thinker who can see the big picture and distill it into prioritized, actionable tasks
Demonstrated success delivering features, products, and/or improvements
Ability to articulate feature road maps and prioritization to internal and external customers
Expert level experience of agile development practices and their application in the real world

Benefits

At LM we believe that a total rewards package should be built with the whole person in mind, so we've designed a total rewards package that's almost as complex as you are.

We want to support our employees to be healthy and happy

Whether you're working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit

Anticipated Application Close Date: 02/19/2024

#BI-Hybrid

LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States.

Actual base salary offered will vary depending on factors including but not limited to:
location, education, experience, skills, and qualifications.

As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.

Base Salary Range

$155,400—$213,700 USD

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