- Strong problem-solving and critical thinking skills required; team-oriented individual necessary to provide support in a high-demand environment. Discretion is vital as most information and data handled is of a confidential nature.
- Specific knowledge of college, local, state and federal regulations regarding billing, payment, refunding and confidentiality; general knowledge regarding rules and regulations related to student services.
- Ability to work on multiple projects simultaneously; comfortable with not completing tasks in a linear fashion.
- Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
- Ability to balance cashiering sessions and maintain accurate records.
- Ability to defuse anger and resolve complaints/issues.
- Ability to utilize various resources, i.e. handbooks, internet, regulations, etc., to research questions and find appropriate answers; escalate as needed.
- Ability to work independently with minimal instruction, and must demonstrate initiative, and flexibility.
- Skilled at explaining terms, concepts and technology in plain language.
- Skilled in use of Student Information systems, word processing programs, spreadsheets, email and other computer programs.
- Skilled in using a computer and in data entry.
- Knowledge of the principles and practices of mathematics and statistics.
- Knowledge of research and analysis techniques and methods.
- Ability to prepare, present, and review oral and written information and reports.
- Ability to develop, recommend, interpret, and apply policies and procedures.
- Ability to analyze financial records and prepare reports.
- Ability to plan, organize, and direct the work of others.
- Crouching
- Driving
- Manipulate items with fingers, including keyboarding
- Grasping
- Kneeling
- Lifting
- Pulling
- Pushing
- Feeling
- Hearing
- Reaching
- Repetitive motion
- Sitting
- Standing
- Talking
- WalkingThe worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.
-
Sapphire Solutions Bauxite, United StatesAs one of the largest natural stone processing companies in the region, we work with both public and private clients. We support architects, planners, garden and landscape builders, as well as artists, from the planning to the realization of their projects in the field of natural ...
-
IT Support Technician
3 weeks ago
Contemporary Staffing Solutions Malvern, United StatesJob Description · Job DescriptionCSS Tec is currently seeking a junior level IT support technician to help with overseeing the basic setup of the A/V in multiple office conference rooms. All equipment has already been setup, you would just be doing daily checks to make sure every ...
-
IT Support Technician
2 weeks ago
Leidos San Dimas, United States· Leidos Corporate Group has an immediate opening for an IT Support Technician to join our CIO Services team. In this role, you will perform desktop support for end users at Leidos's customer locations. · Job Responsibilities: · Support and maintain endpoints in a managed enterp ...
-
Support Technician
1 week ago
Dave & Busters Little Rock, United StatesDave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
-
IT Support Technician # 999
4 weeks ago
Bumper To Bumper Little Rock, United StatesEnsure that end users are receiving the appropriate assistance; receiving, prioritizing, documenting, and actively resolving end user help requests Delivering support to end users in the organization about how to use various types of software program Support Technician, Technicia ...
-
AV Support Technician
3 weeks ago
Insight Global Malvern, United StatesJob Description · Job DescriptionMust haves · • Excellent customer service skills · • Communication: Excellent verbal and written communication, as well as listening, presentation, and interpersonal skills · • Need to be proactive and have the ability to troubleshoot and resolve ...
-
computer support technician
1 week ago
Arkansas Government Job Little Rock, United StatesCOMPUTER SUPPORT TECHNICIAN · Date: May 21, 2024 · Req ID: 40039 · Location: · Little Rock, AR, US, 72201 · Category: DEPARTMENT OF EDUCATION · Anticipated Starting Salary: 37,266 · Position Number: · County: Pulaski · Posting End Date: May 28, 2024 · IT Services · Join the Arka ...
-
POS Support Technician
2 weeks ago
Bepoz Rock Hill, United StatesJob Description · Job DescriptionPOS Helpdesk Support And Sales Employee Duties · The employee will: · • Provide Resellers located in the U.S and Canada with technical support. · • Provide Direct Customers in the U.S and Canada with technical support. · • Communicate with U.S ba ...
-
AV Support Technician
3 weeks ago
Insight Global Malvern, United StatesJob Description · Job DescriptionMust haves · • Excellent customer service skills · • Communication: Excellent verbal and written communication, as well as listening, presentation, and interpersonal skills · • Need to be proactive and have the ability to troubleshoot and resolve ...
-
IT Support Technician # 999
2 weeks ago
Replacement Parts Little Rock, United StatesTHIS IS A SAFETY-SENSITIVE JOB FOR PURPOSES OF THE ARKANSAS MEDICAL MARIJUANA AMENDMENT. · The IT Support Technician role is to ensure proper computer operation so that the users can accomplish business tasks for Bumper to Bumper Auto Parts. Answering customer questions and assi ...
-
SilverTech Bryant, United StatesAs a mechatronics technician for refrigeration technology at Bryant, you will work in the field of refrigeration and air conditioning. You will be active at various locations, mostly at the customer's site. The profession is diverse and extremely versatile. · Your tasks: · - Inst ...
-
Warehouse Support Technician
3 weeks ago
Crescent Event Productions Rock Hill, United StatesJob Description · Job Description: · This position is primarily responsible for supervising and coordinating activities of workers concerned with ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts, in stockroom, ware ...
-
Desktop Support Technician
1 week ago
JTS Financial Little Rock, United StatesJob Description · Job DescriptionDescription:Summary/Objective · Primarily responsible for providing support for all company employees as part of a distributed IT team. Desktop support includes managed support of computers, printers, phones and all other end-user hardware and sof ...
-
Lab Support Technician I
2 weeks ago
University of Arkansas for Medical Sciences Little Rock, United StatesThe Lab Support Technician I will play a vital role in providing essential support services to laboratory operations, assisting with sample handling, equipment maintenance, and general laboratory tasks. Your contributions will help ensure the efficie Support Technician, Technicia ...
-
Lab Support Technician I
3 weeks ago
University of Arkansas for Medical Sciences Little Rock, United StatesThe Laboratory Support Technician is responsible for receiving and sorting all H&E slides and corresponding paperwork. They are responsible for delivery of slides to multiple locations in an accurate and timely fashion. They will help maintain QC on Support Technician, Technician ...
-
Lab Support Technician II
1 week ago
University of Arkansas for Medical Sciences Little Rock, United StatesThe Lab Support Tech II works under the direct supervision of the slides and blocks Supervisor. This position provides comprehensive support for indirect patient care activities. This position is responsible for accessing and mailing back outside mat Support Technician, Technicia ...
-
Lab Support Technician II
3 weeks ago
University of Arkansas for Medical Sciences Little Rock, United StatesThe Lab Support Technician II will be expected to perform clerical duties including, but not limited to, triaging phone calls, triaging specimens, assigning identification numbers to specimens along with patient name and specimen type, reviewing, ver Support Technician, Technicia ...
-
Lab Support Technician I
10 hours ago
University of Arkansas for Medical Sciences Little Rock, United StatesThis position plays a vital role in delivering correct and timely laboratory results to our patients and clients by ensuring that specimens are collected correctly and received with all of the necessary information to complete testing. This team memb Support Technician, Technicia ...
-
Lab Support Technician I- PRN
3 weeks ago
University of Arkansas for Medical Sciences Little Rock, United StatesA Laboratory Support Technician II assists with support duties related to the daily operations of the clinical lab section including documentation, instrument maintenance, maintaining supplies, instrument setup, and pre-analytical testing procedures. Support Technician, Technicia ...
-
Lab Support Technician I- Core Lab
3 weeks ago
University of Arkansas for Medical Sciences Little Rock, United StatesThis position works under the supervision of the section Supervisor and Senior Tech. This position provides comprehensive support for patient care activities in the Core Lab. This positions schedule could change due to staffing issues with a two week Support Technician, Technicia ...
Fiscal Support Technician - Benton, United States - NorthWest Arkansas Community College
Description
NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.
NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.
NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.Under the direction of the Manager of Treasury Services, the Fiscal Support Technician is responsible for serving students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including:
student accounts, financial aid, veterans' benefits, orientation, admissions and registration. The Fiscal Support Technician collaborates with various service areas to facilitate consistent delivery of services and information across campus.
The Fiscal Support Technician refers students to the appropriate college resource while providing exceptional customer service to a diverse population.
Essential DutiesProvides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone and email.
Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates set up of payment plans for current student accounts.
Acts as primary point of contact for students, staff and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues; balances daily cashiering session and prepares deposits; provides assistance and guidance to back-up cashiers.
Works closely with college-wide personnel to research and resolve or redirect student inquiries and disputes. Handles a variety of difficult customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. Provides support and information to other members of Treasury Services.Handles one or more college-wide process related to core area of responsibility, such as: returned check processing, and account balance write-offs.
Prepares a variety of routine accounting reports, such as aging report, collections analysis, etc.Assists with past due student accounts, contacting students via phone, email, and mailings. Maintain student account documentation to assist agencies in the collection of outstanding accounts. Performs daily maintenance for State Set-Off receipts (i.e. checking DFA website for money received and posting payments).Performs complex cashiering and refunding functions for student accounts and a variety of college areas following specific college procedures and policies.
Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations.
Works with the AR Accountant in resolving credit card disputes.Performs scanning and indexing of student and department transactions and documents.
Researches and resolves discrepancies and/or disputes related to core area of responsibility.
Provides appropriate referrals with supporting documentation as required.
Maintains cashier procedures and updates as necessary.
Ensures that relevant information is posted and visible to students, staff and the general public.
Regularly upgrades and refreshes knowledge and skills through required attendance at training sessions, Treasury Services functions and staff meetings.
Performs other related duties as assigned.
Salary $15.00 per hourKnowledge, Skills and Abilities
Physical Demands/Work EnvironmentWork is performed in an office setting that may be, at times, noisy and intense with multiple interruptions.
Occasionally:
StoopingConstantly:
Environmental ConditionsThe following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Required EducationThe formal education equivalent of a high school diploma.
Required Work ExperienceTwo years of experience in student financial accounts, banking or related area.
NWACC is an Equal Opportunity Employer, please see our EEO policy.
