Digital Client Service Specialist - Fort Myers, United States - Hearst

    Hearst
    Hearst Fort Myers, United States

    1 month ago

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    Description
    Job DescriptionWBBH/NBC2, the multi-platform local media powerhouse in Southwest FL is seeking a Digital Client Service Specialist. You will be responsible for working with WBBH Account Executives and their clients to ensure successful digital advertising campaigns. We're looking for candidates who can provide superior customer service to our clients and sales representatives.

    Specifically, you'll work with the sales force on processing online and mobile advertising contracts, obtaining creative materials and overseeing successful digital campaign execution and reporting.

    We're looking for a highly organized, detail-oriented team player with exceptional written and verbal skills. You have the ability to prioritize efficiently and manage time effectively. A positive attitude and professional demeanor are essential along with the ability to work in a fast-paced environment. Working closely with our Digital Sales Manager this is a great opportunity in a growing segment of our organization. You will report to the Sales Director.


    Responsibilities Include:
    Campaign management and sales revenue analysis Build, traffic, and schedule advertising creative Proactively monitor, analyze, and optimize all online advertising performance from creating insertion order to post completion Effectively communicate with internal teams (sales, production, finance) and external clients on performance and delivery of commitments Provide troubleshooting assistance for creative and operations-related issues for all campaigns Work directly with sales team, and clients as needed, to provide detailed client service and execute integrated marketing plans Develop creative concepts for digital campaigns and communicate effectively to creative team

    Beneficial Skills Include:

    Online advertising trafficking, sales coordinator/planner or related experience Experience with graphics software (HTML, HTML 5, Adobe Photoshop, Media Encoder) Experience with programming languages (HTML, HTML 5, JavaScript).

    Working knowledge of Google Ad Manager, AdWords, Google Analytics, ComScore, and Marshall Marketing Advanced Excel, Microsoft PowerPoint, Word, and PDF editing Experience with programmatic advertising, SEM, SEO, and website development a plus Ability to thrive in a fast-paced work environment, manage multiple projects and tight deadlines Strong focus on teamwork and self-starter Extreme attention to detail and time management skills Desire to provide exceptional customer service and exceed client expectationsDiversity StatementAt Hearst Television we tell stories every day.

    Stories about people of all cultures, backgrounds, perspectives, and identities.

    That's why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.

    BenefitsHearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

    Medical | Dental | Vision 401(k) matching Emotional Wellness Support Paid Time Off Paid Parental Leave LGBTQ+ Health Services Additional benefits to meet your and your family's needsAbout UsHearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S.

    television households.

    HTV is recognized as one of the industry's premier broadcasting companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service.