- Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
- Guide clients through best ‐ practice workflows and platform solutions for TicketManager ' s Event & Ticket Management system.
- Own project timelines, deliverables, and launch dates while coordinating cross ‐ functional teams.
- Provide client training, onboarding support, and timely issue resolution through the client's lifecycle.
- Gather and translate client requirements into actionable technical tasks for internal teams.
- Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design.
- Bachelor's degree required
- 2-4+ years of professional work experience in a collaborative, data-driven environment
- Previous customer service and/or customer success experience preferred
- Sports, entertainment, and hospitality experience preferred
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Proven presentation and executive meeting planning
- Self-motivated person who can take directions and exceed expectations
- High personal integrity, ethics, and credibility
- Expertise with standard corporate software including JIRA, CRM, etc.
- Ability to work in a fast-paced environment while on-site with clients
- Technical aptitude with software configuration and troubleshooting.
- Experience with workflow ‐ driven SaaS platforms preferred
- Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)
- Location: Mesa, AZ
- Compensation: $65,000-$75,000 Base Salary & Bonus Eligibility
- Reports to: Senior Manager, Project Management
- Work Expectations: Role is In-Office, Monday-Friday
- Retirement: 401(k) & Company Match
- Health Benefits : Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
- Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
- 4.5 out of 5 Glassdoor rating
- Used by over 4,000 globally known companies including ~15% of the Fortune 500
-
+Salad and Go seeks a Guest Services Manager to lead a team providing outstanding experience to thousands of guests. · Compile guest feedback and insights. · Address guest complaints and concerns. · ...
Phoenix, AZ3 weeks ago
-
We're looking for a Guest Service Ambassador who lives for energy and style. · Lead the guest experience from start to finish welcoming guests, guiding VIPs experience, supporting our membership program managing flow as you create the energy and vibe throughout the night.Build an ...
Scottsdale1 month ago
-
The Guest Experience Manager is responsible for ensuring a seamless guest journey at Four Seasons Resort Scottsdale. This role requires an experienced individual to implement strategies aimed at elevating the guest experience. · At Four Seasons, we believe in recognizing a famili ...
Scottsdale Full time2 months ago
-
The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, · Respond to all guests' requests, problems, complaints and/or accidents presented ...
Paradise Valley1 month ago
-
· Compensation Type · Yearly · Highgate Hotels · Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Lat ...
Paradise Valley, Arizona, United States $50,000 - $60,000 (USD) per year1 week ago
-
The Guest Services Manager is responsible for ensuring the operation of the Guest Services in an attentive and friendly manner. · Respond to all guests' requests and problems presented at the Front Desk or through reservations. · Motivate and coach Guest Services personnel accord ...
Paradise Valley Full time1 month ago
-
Tell Your Friends – Scottsdale, AZ · Tell Your Friends isn't just an award-winning bar. It's a secret worth sharing — a dimly lit, high-energy cocktail lounge hidden beneath The Americano. At TYF where impeccable cocktails meet an atmosphere of energy, cool vibes, music, and cura ...
Scottsdale $55,000 - $95,000 (USD) per year Full time2 days ago
-
The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform.Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction and product renewa ...
Mesa $65,000 - $75,000 (USD)2 weeks ago
-
The Account Manager is responsible for delivering successful client onboarding projects for TicketManager's Event Management platform. · ...
Mesa, AZ2 weeks ago
-
We are looking for a Guest Experience Manager who brings passion leadership and a genuine love for creating meaningful guest connections. · The Guest Experience Manager holds the responsibility of ensuring a seamless Guest Journey involving all departments within the hotel. · Thi ...
Scottsdale, AZ1 month ago
-
The Assistant Manager Guest Experience is an essential part of the store leadership team ensuring our team members and guests receive quality experiences in stores every day. · The role leads from floor to build manage develop team members creating environment culture people feel ...
Scottsdale, AZ2 weeks ago
-
The Assistant Manager Guest Experience role is an essential part of the store leadership team ensuring our team members and guests receive a quality experience in our stores every day. · As a result they ensure their team delivers outstanding guest experience in line with company ...
Scottsdale, AZ2 weeks ago
-
We are seeking a Learning Experience Designer to create engaging high-impact learning experiences for this major business transformation initiative that will help shape the future of our organization. · Design end-to-end user learning journeys that blend virtual learning sessions ...
Phoenix3 weeks ago
-
The Manager provides strategic leadership and operational oversight for the Project Management team within the Systems Integration department. · ...
Phoenix $100,000 - $130,000 (USD)2 weeks ago
-
Hi, we're Oscar. We're hiring a Manager to join our Strategic Implementation team. · Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insu ...
Phoenix $100,602 - $132,040 (USD)2 days ago
-
The Quality Assurance Manager is responsible for managing the Exyte Quality team to ensure adequate support to the project by professional team leadership. ...
Phoenix3 weeks ago
-
We help over 100, · 000 employers give their employees peace of mind by providing · health insurance solutions.The Manager of the Account Management · We also provide our employees health wellbeing retirement financial benefits paid time off overtime pay robust learning developme ...
Phoenix $120,000 - $150,000 (USD)1 month ago
-
We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, · ID, · IL, · KS,This position reports to the Director of UM and coordinates with Case Management · (CM) and Care Coordination (CC) Managers. · ...
Phoenix $103,000 - $115,000 (USD)2 weeks ago
-
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. You'll find an environment that inspires and empowers you to thrive bo ...
Phoenix $112,100 - $225,500 (USD)3 weeks ago
-
Job summary: At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. · Responsibilities:Operational Rigor and Process Excellence · Execu ...
Phoenix $103,750 - $174,750 (USD) Full time1 month ago
-
· Company Description · Since 2002, Quantix HealthTech has successfully delivered IT resources and solutions to companies while building a solid reputation for integrity and consistent quality. Quantix HealthTech serves the specific needs of the healthcare industry and is recogn ...
Phoenix, AZ $70,000 - $135,000 (USD) per year1 week ago
Account Manager-Guest Management - Arizona City - TicketManager
Description
Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact.
Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization.
Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.
TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.
We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.
Why Work at TicketManager
At TicketManager, you'll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.
If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.
The Role
The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross ‐ functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client's event cycle.
Responsibilities:
Desired Skills and Experience:
TicketManager Highlights:
Powered by JazzHR
-
Guest Services Manager
Only for registered members Phoenix, AZ
-
Guest Service Manager
Only for registered members Scottsdale
-
Guest Experience Manager
Full time Only for registered members Scottsdale
-
Guest Services Manager
Only for registered members Paradise Valley
-
Guest Services Manager
Only for registered members Paradise Valley, Arizona, United States
-
Guest Services Manager
Full time Only for registered members Paradise Valley
-
Guest Service Manager
Full time Only for registered members Scottsdale
-
Account Manager-Guest Management
Only for registered members Mesa
-
Account Manager-Guest Management
Only for registered members Mesa, AZ
-
Guest Experience Manager
Only for registered members Scottsdale, AZ
-
Assistant Manager, Guest Experience
Only for registered members Scottsdale, AZ
-
Assistant Manager, Guest Experience
Only for registered members Scottsdale, AZ
-
Manager, Change Management
Only for registered members Phoenix
-
Manager, Project Management
Only for registered members Phoenix
-
Manager, Program Management
Only for registered members Phoenix
-
Manager Quality Management
Only for registered members Phoenix
-
Manager of Account Management
Only for registered members Phoenix
-
Manager, Utilization Management
Only for registered members Phoenix
-
Change Management Manager
Only for registered members Phoenix
-
Manager - Program Management
Full time Only for registered members Phoenix
-
Manager of Project Management
Only for registered members Phoenix, AZ