customer service rep - West Bend, United States - Regal Ware

Description

** CUSTOMER SERVICE REP**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO01123 Showing 1 location **Job Details**

**Description**

At Regal Ware, family is everything. Because of that, we are driven to create products that inspire bringing families together. Our passion is discovering and developing meaningful solutions that enhance daily life. We are a family of brands focused on the food and beverage industry, rooted in the tradition of building partnerships and listening to our employees and our customers. Our Core Values help us connect our employees to our customers with a progressive approach leads us into the future.

Your seat at the Regal Ware family table awaits.

****Your seat at the table: Customer Service Representative****

**In this seat youll** interacts with consumers by telephone, mail, and e-mail to provide one call resolution customer service and provide a positive customer experience. Process correspondence and administer written responses.

This seat reports to: Customer Service Supervisor

**More specifics about what this seat does:**

Develop a strong and trusting relationship between customers seeking assistance and Regal Ware.

Provides a positive customer experience with each interaction.

Receive, research and answer customer inquiries, service issues, and orders.

Enters consumer orders for product and replacement parts and accessories.

Enters consumer orders for returned merchandise and authorize refunds as necessary.

Authorizes repair and replacement of product with respect to warranty policy.

Requests payments from consumers.

Performs outbound calls to consumers regarding ship dates, refunds, payments and product delivery or service of product.

Maintain historical and current product information resources.

Enter orders from distributors/sales staff as required for backup.

Perform additional duties and projects as requested.

**We need this seat to have:**

High School graduate

2-5 years customer service experience

Proficient in Microsoft Office Applications

Excellent oral and written communication skills

Strong organizational and problem-solving skills

Maintains a positive work atmosphere with customers, co-workers, and managers

Strong attention to detail

Superb phone etiquette and conflict skills

*There are so many benefits to being a part of the Regal Ware Team Our benefits package is built with you and your family in mind and that starts with the things that are most important to you your health, your lifestyle, and your future. Learn more at*

*Regal Ware is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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