- Provide excellent customer service and cultivate close working relationships with related sales representatives and customers
- Responsible for communicating daily with all levels of employees in order to assist in resolving problems and achieving company goals
- Responsible for assisting in creating new customer purchase orders received via email, fax and Electronic Data Interchange (EDI)
- Assist in processing customer returns and ensure freight claims are submitted by the customers/sales managers are processed in a timely manner
- Verify and ensure all warranty purchase order requests are accurate and processed correctly and in a timely manner
- Monitor vendor portals and manage customer return service actions as requested.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Review claims adjustments with customers, examining parts claimed to be defective, and approving or disapproving customers' claims
- Continuing education and training to increase customer, product and process knowledge
- May be required to perform additional duties, special projects and responsibilities as assigned by management
- High school diploma or equivalent; college preferred
- Ability to speak and write clearly and accurately; Bilingual abilities are a plus
- Courteous manners to work with the public and co-workers
- Excellent organizational skills, accuracy, and attention to detail
- Knowledge of Microsoft Office programs such as Excel, Outlook and Teams
- Superb communication skills and Proper phone etiquette;
- Willingness to learn all technical information on company products
- Willingness to learn the operations system, Acumatica, for all daily responsibilities
- EDI processing experience
- 2 Years' data entry or recordkeeping experience
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Portacool Customer Care Representative - Center, United States - Portacool LLC
3 weeks ago
Description
Job Description
Job DescriptionDescription:The customer care representative position is responsible for providing quality and efficient customer service to customers through assistance in taking general customer service-related phone calls and assist with technical-related phone calls, when necessary, and duties as assigned to support the needs of the department and organization.
Responsibilities include, but are not limited to, the following tasks:
Qualifications Required:
