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  • Night Audit - La Jolla - Royal Inn of La Jolla

    Royal Inn of La Jolla
    Royal Inn of La Jolla La Jolla

    2 weeks ago

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    Description

    Job Summary:

    We are seeking a detail-oriented Hotel Night Audit to provide exceptional service to our guests. As the first point of contact, you will register guests, manage reservations, and offer information about rooms, rates, and amenities.

    Responsibilities:

    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates, and amenities
    • Respond to clients' complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments

    Requirements:

    • Work experience as a Hotel Front Desk/Night Audit, Receptionist, or similar role
    • Experience with hotel reservations software, like SNT and Room Key PMS
    • Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
    • Customer service attitude
    • Excellent communication and organizational skills

    Benefits:

    • 401(k) matching
    • Dental insurance
    • Employee discounts
    • Health insurance
    • Paid time off

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