IT - Service - Lab Computing Analyst - Kenilworth, United States - Mindlance

Mindlance Kenilworth, United States

3 weeks ago

Description

Job Description:

We are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a dynamic PerkinElmer lab IT service team.

Responsibilities:
Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
Implement customer specified benchtop computing design and processes
Administer and assures connectivity of customer's Windows based platform
Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
Manage On-boarding, retirement, and relocation of equipment

Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensure adherence to client's corporate policies through periodic reporting and compliance programs
Act as the technical support contact for instrument vendor
Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams
Provide technical support for new system validations and change management efforts
Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Act as client Liaison for software/hardware related inquiries
Participate in client team meetings
Provide support across all PerkinElmer Enterprise practices as required
Demonstrate appropriate use of office equipment/software after training
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:
Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:
Bachelor's Degree with two plus years of technical experience OR
Associates Degree with three plus years of technical experience OR
High School Diploma or equivalent with five plus years of technical experience

Preferred Qualifications:
Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
Experience with scientific instrumentation
Experience in Life Science environment
Experience in a validated environment
Experience working in GxP, ISO, and FDA compliant facilities

Working Environment:

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.

Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.

Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).

Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.

Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.

May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.

Comments for Suppliers:

EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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