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- Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients.
- Responsible for achieving annual revenues and profits, managing expenses, Independent Contractor (IC) margins, managing temporary labor (if applicable) and meeting/exceeding overall financial management of the operations of services offered.
- Responsible for identifying, hiring and training all operational employees, including but not limited to, FSM's and Night Managers.
- Must achieve annual revenue growth goals and
- Develop and maintain positive client relationships and achieve client retention above 90%.
- Develop and maintain impactful, professional relationships vendors and Independent Contractors.
- Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work.
- Responsible for promoting and drive cross-selling opportunities with the sales team and drive non-janitorial services.
- Responsible for participating in all new client starts for duration of new start.
- Responsible for ensuring building inspections are completed, followed-up with and all client data is maintained in CRM.
- Responsible for people development – ensure all 60-day reviews, Level 5 meetings and annual reviews are completed with operational employees.
- Work in the field with FSMs each week and participate as backfill to the FSM as needed.
- Travel within market, up to 50%.
- Additional operational duties as needed.
Director of Operations - Germantown, United States - City Wide Facility Solutions
Description
Job DescriptionJob DescriptionCity Wide Facility Solutions is looking for a Director of Operations.
We are a privately owned company located in Memphis that focuses on providing our clients with over 50+ different facility services such as cleaning, electrical, plumbing, landscaping, ect.
We value our employees and have a great office culture that we take pride in. If you are looking for a fast growing company that understands the importance of a work -life balance we may be a great fit for youDIRECTOR OF OPERATIONS
DEPARTMENT:
Operations
WORK SCHEDULE:
Mon – Fri, 8:00 AM – 5:00
PM
REPORTS TO:
General Manager
SUPERVISES OTHERS:
Yes
Objective
This position is responsible for managing the operations of City Wide's building-maintenance solutions (janitorial and non-janitorial) it provides to clients.
Essential functions
Company DescriptionCity Wide is a Christian company that values its team members. We are a growing company that provides tremendous value to our customers, contractors and teammates. We are 60 years old and nation wide. The Memphis location is locally owned and operated.
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