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Marquand

    Field Support Technician - Indianapolis, United States - The Fountain Group

    The Fountain Group
    The Fountain Group Indianapolis, United States

    3 weeks ago

    Default job background
    Description
    Hello,

    My name is Sanoop, and I am a Recruiter with The Fountain Group.

    We are a national staffing firm and are currently seeking a
    Field Support Technician for a prominent client of ours.

    This position is located in
    Indianapolis, IN area
    If you are interested in hearing more about the position please respond to this posting with your resume attached or send me an email at
    or can reach me at

    Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.



    Hourly Rate on W2:
    $22-25/hr on W2

    Job Description:


    Responsible for resolving our hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of our customer's data centers.

    Must have your own transportation.
    Must be willing to travel from customer to customer when necessary.
    Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets, or any other violations that may be incurred.
    Must be able to work overtime if you are in an installation or rack/stack event.
    Must be able to work weekends with advanced notice due to a customer installation schedule.


    Tasks include, but are not limited to:


    • Analyzes, troubleshoots, and resolves issues within IT infrastructure including our Enterprise systems, servers, storage, and networking.
    • Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
    • Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.
    • Able to proficiently perform data center support tasks with little guidance.
    • Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

    Education and other requirements:


    • 3 years of technical experience and ssociates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5 years in total).
    • Must have prior Desktop Support / Break-Fix experience.
    • Basic understanding of Storage theory, Server layout and Network concepts preferred.
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