- Map and optimize customer journeys for better retention, value realization, growth
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At Axelerant, you won't just manage delivery- you'll shape outcomes. As a Senior Engagement Manager, you'll lead transformative digital programs for global brands. · ...
Boston2 months ago
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We are a provider of specialized fund administration services for Managers and General Partners of private equity funds. · The Engagement Manager at Standish is responsible for managing and leading all client engagements. · ...
Boston, MA1 month ago
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· Company Description · Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, bef ...
Boston $99,000 - $155,000 (USD) Full time1 week ago
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We are seeking a Manager to join our talented team.As a Manager at Cartesian, you will be responsible for leading engagements that drive value and growth for our clients. · ...
Boston $155,000 - $210,000 (USD)1 month ago
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We are seeking an experienced Client-Facing Engagement Manager to lead engagements within the Community Banking and Credit Union marketplace. The ideal candidate will have experience in working with Core Banking platforms, legacy systems such as Jack Henry, FIS, · Fiserv,and prov ...
Boston $130,000 - $195,000 (USD)1 month ago
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The Engagement Manager leads provider clients through the successful implementation and ongoing optimization of Advanced Primary Care Models (APCM) and Chronic Care Management (CCM) programs. · Bachelor's degree in healthcare administration, public health, business, nursing or re ...
Boston Full time2 months ago
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We provide specialized fund administration services for Managers and General Partners of private equity funds. · Maintain frequent client contact · • Manage engagement keeping in mind client needs · • Supervise audit process · ...
Boston $120,000 - $140,000 (USD) Full time1 month ago
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About ATLANTIC-ACM · ATLANTIC-ACM is a leading Telecom and Technology advisory firm with 30+ years of expertise. We advise some of the world's largest telecom operators, infrastructure providers, and financial investors, supporting strategic decision-making and major asset trans ...
Boston1 day ago
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The Engagement Manager leads provider clients through the successful implementation and ongoing optimization of Advanced Primary Care Models (APCM) and Chronic Care Management (CCM) programs. · ...
Boston, MA2 months ago
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· Company Description · Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, bef ...
Boston, MA, USA6 days ago
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Company Description · Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before ...
Boston $99,000 - $155,000 (USD)1 week ago
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We are seeking an experienced Client-Facing Engagement Manager to lead engagements within the Community Banking and Credit Union marketplaceResponsibilities · Serve as the primary point of contact for clients during delivery, ensuring successful delivery of complex banking techno ...
Boston, MA1 month ago
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+ Job summary · We are seeking a Manager to join our talented team.About Cartesian is not included in the job summary as per rules. · ...
Boston $155,000 - $210,000 (USD) Full time1 month ago
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About ATLANTIC-ACM · While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. · ATLANTIC-ACM is a leading Telecom and Technology advisory firm with 30+ years of expertise. We advis ...
Boston1 day ago
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CSQ227R80 · While candidates in the listed location(s) are encouraged for this role, candidates located within the US in the Eastern Time Zone will be considered. · The Engagement Manager works to establish a deeper partnership with Public Sector customers by creating a dedicated ...
Boston, MA2 weeks ago
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Role Description · Engagement Manager - Core Banking Solutions · Delivery Manager II · Who We Are · Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help th ...
Boston, MA7 hours ago
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OC&C is recruiting for the Engagement Manager position in our Consumer Goods Practice across both our New York City and Boston offices. · ...
Greater Boston1 month ago
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+Job Summary · We are seeking a Manager to join our talented team at Cartesian. As a Manager at Cartesian, you will be responsible for leading engagements that drive value and growth for our clients. · +ResponsibilitiesLead end-to-end engagements with team of 2-5 consultants. · C ...
Boston, MA1 month ago
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We are seeking an experienced Client-Facing Engagement Manager to lead engagements within the Community Banking and Credit Union marketplace. · We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. ...
Boston $130,000 - $195,000 (USD)1 month ago
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Description · What Is Prescient? · We are a specialist strategic partner to global biopharma companies. We provide expertise, derived from our extensive experience, across the drug life cycle. · Science, strategy and technology underpin our business, but it's driven by deep, coll ...
Boston, United States1 week ago
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Spinnaker Life Sciences Strategy Consulting is a boutique consulting firm dedicated to helping pharmaceutical companies navigate their most critical strategic challenges. · ...
Boston1 month ago
Customer Experience Engagement Manager - Woburn - Monotype
Description
Customer Experience Engagement Manager at Monotype
We bring brands to life through type and technology that consumers engage with every day. Our rich legacy includes a library of famous typefaces like Helvetica, Futura, Times New Roman and more.
The Customer Experience Engagement Manager will support the design, orchestration and continuous improvement of the end-to-end customer experience across key moments in the customer lifecycle from onboarding to renewal and expansion.
Partner with cross-functional leaders in Product, Sales, Marketing & CS to deliver seamless data-driven high-impact customer journeys.
• Develop a closed-loop feedback system leveraging CSAT NPS CES qualitative insights behavioral analytics
• Translate customer feedback into actionable strategies reduce friction increase satisfaction drive product adoption identify address pain points proactively key segments including enterprise accounts complex requirements
• Support the Customer Advisory Board Launch lifecycle-based programs such as onboarding playbooks campaigns QBR frameworks renewal readiness plans Enable internal teams CX toolkits training standardized frameworks delivering exceptional experience Collaborate Finance Global Data Rev Ops CX Ops ensure proper workflows dashboards place Act partner teams embed CX principles KPIs business Align internal teams improve engagement delivery Serve voice customer go-to-market product planning conversations What we're looking for Strong understanding segmentation persona-driven engagement digital automated touch models Analytical skills proficiency data using decisions Excellent stakeholder management communication project leadership Passion customer-centricity systems thinking continuous improvement Certification methodologies Six Sigma Design Thinking plus Great company offers Hybrid work arrangements competitive paid time off Comprehensive commercial medical insurance coverage Competitive compensation corporate bonus program uncapped commission quota-carrying Sales Creative innovative global working environment Highly engaged Events Committee keep work enjoyable Reward Recognition Programs President's Club all functions Professional onboarding robust targeted training Sales function Development advancement opportunities Internal mobility organization Retirement planning options save future
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Engagement Manager
Only for registered members Boston
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Engagement Manager
Only for registered members Boston, MA
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Engagement Manager
Full time Only for registered members Boston
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Engagement Manager
Only for registered members Boston
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Engagement Manager
Only for registered members Boston
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Engagement Manager
Full time Only for registered members Boston
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Engagement Manager
Full time Only for registered members Boston
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Engagement Manager
ATLANTIC-ACM- Boston
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Engagement Manager
Only for registered members Boston, MA
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Engagement Manager
Only for registered members Boston, MA, USA
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Engagement Manager
Only for registered members Boston
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Engagement Manager
Only for registered members Boston, MA
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Engagement Manager
Full time Only for registered members Boston
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Engagement Manager
ATLANTIC-ACM- Boston
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Engagement Manager
Only for registered members Boston, MA
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Engagement Manager
Only for registered members Boston, MA
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Engagement Manager
Only for registered members Greater Boston
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Engagement Manager
Only for registered members Boston, MA
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Engagement Manager
Only for registered members Boston
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Engagement Manager
Only for registered members Boston, United States
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Engagement Manager
Only for registered members Boston