General Manager Canine Activity Center - Saint Charles, United States - FYDOLAND

Description

Job Description

At FYDOLAND, our canine friends and our employee's happiness and safety are our top priorities. As an employee of FYDOLAND, we promise to offer a fun and educational environment with opportunities to grow and learn about all things dog

A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a canine activity center. The General Manager is responsible for maximizing the sales and profits. The General Manager must maintain an exceptional level of customer service by developing strong Managers, Team Leaders and Team Members. While leading and creating a company culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our customers.

General

• Understands and communicates the companies' mission, values, and objectives.

• Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the center. Ensures the Managers and Team Leaders provide the same to the team members.

• Creates a plan to drive and achieve center quantitative objectives including sales, labor, cost of goods sold and expense management.

• Communicates all shift issues, concerns and needs to the owner.

• Responsible for maintaining operational excellence within their center.

• Responds to directives in an accurate and timely manner and ensures the same compliance of the team.

• Recognizes and rewards outstanding performance of team members.

• Demonstrates exceptional leadership behaviors.

• Other duties as assigned.

Customer Service

• Strives for the ultimate in customer service experiences and impressions. Maintain excellent customer service metrics.

• Ensures center has adequate shift coverage at all times, while adhering to scheduling and labor guidelines.

• Oversees the recruiting, hiring and training practices to ensure quality of staff.

• Trains Leadership Team to successfully handle service issues and intervene when necessary.

• Motivates and mentors team members on providing customers with product/service suggestions and information.

• Educate and engage the community and resort customers on all of companies' products and services.

Operations

• Adheres to and has knowledge of all company policies and procedures.

• Creates a plan to drive revenue, labor management, and controllable expenses.

• Maintains impeccable standards concerning center maintenance and cleanliness.

• Regulates the ordering of inventory/supplies in a timely and cost-effective manner.

• Coaches, counsels and directs Team Members. Lead the team in the execution of company standards. Provides performance feedback to Team Members.

• Communicates clearly, concisely and accurately to ensure effective shift operations and the overall operations of the center.

• Follows all OSHA, cash handling and operations procedures and policies and ensure that center team members are complying.

• Ensures that all team members have mastered the center tasks/positions, meeting the company operating standards.

• Other duties and projects as assigned.

Team Management

• Responsible for the selection, development and performance of Assistant Managers, Team Leaders and all other Team Members.

• Coordinates, trains and on-boards new Team Members and Team Leaders on both front- and back-of-house procedures.

• Manages team performance through consistent feedback up to and including corrective action.

• Recruits and maintains a pipeline of qualified team members to meet the center operation's needs.

• Creates a culture of engagement by addressing team member concerns in a timely manner.

Business/Financial Management

• Creates a plan that supports the execution of company initiatives to achieve both operational excellence and business results. Follow up consistently to ensure accountability to plans.

• Utilize financial tools and analyzes financial reports to identify and address trends and issues in sales and performance.

• Executes market plans for marketing.

• Provides the direction and communication necessary to achieve sales results and site operating plan goals.

• Analyzes financial data to build on strengths, support weak areas and note any unusual occurrences.

• Ensures that all productivity numbers, sales and budgets are consistently met.

Work Environment

• Moves throughout the center for extended periods of time.

• Handles and moves animals and objects of significant weight.

• Understands and responds to team members' and guests' requests.

• Performs basic math and understands finances and cost management.

• Bends, stoops, and reaches to run and load dogs/cats, serve customers, and clean the center.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications
As a General Manager with FYDOLAND, you must possess excellent written, verbal and hands-on employee management skills. Our ideal General Manager is an enthusiastic animal lover, brand ambassador with a vested interest in the community. The general manager should possess a commitment to personal development and an interest in learning about business operations, developing people, and driving revenue. You must be able to influence the direction of your resort, initiate community outreach through marketing and special events and drive superb customer satisfaction metrics.
Additional requirements for the General Manager include:

• High school degree or equivalent required; Bachelor's degree equivalent education and experience.

• Minimum 3 - 5-year management experience, including Profit and Loss management.

• Availability to work up to 40-50 hours per week including evenings and weekends.

• Ability to drive and manage/influence workplace change.

• Strong Profit and Loss management abilities.

• Proficiency with Computers and point of sale software.

• Comfortable working in front of house and back of house roles within the center.

• Access to reliable transportation.

• Restaurant management, retail management, veterinary management/experience and/or hospitality experience preferred.

Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.