IT Support Specialist - Los Angeles, United States - Xero

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IT Support Specialist
Calgary, CA / Technology

Enterprise Technology & Internal IT / Permanent

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world.

This purpose sits at the centre of everything we do.

We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections.

Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How youll make an impact

As part of this role in the Xero Internal IT team, you will be responsible for providing outstanding customer service and support to Xeros rapidly growing internal user base.

As this is a user-facing role, you will be a highly visible representative of our team, providing Xeros with the tools they need to do the best work of their lives.

• An outstanding level of customer service is achieved and maintained
• Proving your ability to go above and beyond, to ensure the best result for our users
• Workload flow is healthy in your region, services levels are met and exceeded
• Process and policy is followed and standards are maintained
• Ownership of all responsibilities covered by your roleContributing to team spirit, goals and priorities
• A passion and excitement for technology
• Outstanding interpersonal and customer service skills
• Great written and verbal skillsMulti-tasking and time management skills
• A logical problem solver
• Working well both autonomously, and in a team environment
• Relevant degree or certification
• 3 years relevant experience
• Knowledge of G-Suite, Active Directory or other cloud based applications
• Knowledge of Windows & Apple operating systems and hardware

At Xero, we are empowered to bring our whole self to work. Our collaborative and inclusive culture is one were immensely proud of.

We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate.

We care about learning together and celebrate our teams continuous improvement and career development.
We offer a great remuneration package, including compelling benefits and perks, like Xero shares and great parental leave policies. We also support flexible working arrangements that allow you to balance your work, your life and your passions.

Our Canadian Xero family includes Hubdoc, an automated data capture platform and we have offices in Toronto, Calgary, and Vancouver.

From the moment you step through our doors, youll feel welcome and supported to do the best work of your life.

*Please note that we currently require all employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business. Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine if any reasonable accommodations can be provided to ensure their role can be performed safely whilst the restriction is in place.

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