Junior Power Apps Helpdesk Technician - Alexandria - Atlas Technologies Inc

    Atlas Technologies Inc
    Atlas Technologies Inc Alexandria

    1 day ago

    Description

    Join Atlas Technologies, a dynamic company committed to supporting the US Military and other Government entities, as we seek a passionate and adaptable Junior Power Apps Helpdesk Technician to become part of our dedicated Information Technology team. If you thrive in fast-paced environments, enjoy tackling complex challenges, and excel in collaborative team settings, this opportunity may be ideal for you.

    The Junior Power Apps Helpdesk Technician will provide first-level support for business applications created on the Microsoft Power Platform. This role primarily focuses on assisting users, triaging issues, performing basic troubleshooting, and conducting routine maintenance while gaining practical experience with Power Apps, Power Automate, and related Microsoft 365 services.

    This position is pending funding approval, and while we are actively engaging with candidates, final hiring decisions will depend on funding availability and customer approval.

    Your Responsibilities:

    • Deliver Level 1 support for Power Apps and Power Automate solutions.
    • Address user inquiries, incidents, and service requests related to Power Platform applications.
    • Perform basic troubleshooting, configuration checks, and issue resolution.
    • Escalate more complex technical issues to Power Apps Developers or system administrators.
    • Assist with user onboarding, access requests, and permission management.
    • Support application testing, deployments, and minor updates.
    • Monitor app performance and workflow failures, reporting issues as necessary.
    • Maintain helpdesk tickets, support documentation, and knowledge base articles.
    • Clearly communicate with end users regarding the status and resolution of issues.
    • Adhere to IT service management (ITSM) processes and security policies.

    Qualifications:

    • Must be a United States Citizen.
    • Must possess and maintain a Department of Defense (DoD) Secret Level Security Clearance.
    • Basic knowledge of Microsoft Power Apps and Power Automate.
    • Familiarity with Microsoft 365 (SharePoint, Teams, Outlook).
    • Understanding of helpdesk or IT support processes.
    • Strong customer service and communication skills.
    • Ability to troubleshoot issues logically and methodically.
    • Willingness to learn about Power Platform development concepts.
    • Good documentation and organizational skills.

    Preferred Qualifications:

    • Prior experience in IT Helpdesk or Application Support.
    • Exposure to Dataverse or SharePoint lists.
    • Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.).
    • Microsoft Power Platform or Microsoft 365 certification (PL-900, MS-900).
    • Basic understanding of low-code/no-code application concepts.

    Education & Experience:

    • Certificate, Associate's, or Bachelor's degree in Information Technology or related field OR equivalent practical experience.
    • 0-2 years of experience in IT support or application support roles.

    Competencies:

    • Customer-focused mindset.
    • Strong attention to detail.
    • Team collaboration and reliability.
    • Ability to follow procedures and escalate appropriately.
    • Continuous learning attitude.

    What Our Team Members Say:

    "From day 1, I knew Atlas Tech was where I wanted to be. Atlas' culture embraces creativeness, community involvement, and taking care of their employees. If you're looking for a great place to work, come join us" - Blane

    "I could not have asked for a better company to transition from Active-Duty military to civilian life. Atlas not only provides opportunities for professional growth, but it's also highly encouraged. The passion and appreciation for what we do that is displayed every day, makes it exciting for me to come to work each day." - Laurence

    Atlas Tech is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, genetic information, or protected veteran status. We are committed to fostering an inclusive workplace where diverse perspectives are valued and respected.

    Accessibility & Accommodations:

    Atlas Tech strives to make our website accessible to all users. If you need assistance completing the application process or require a reasonable accommodation due to a disability, please contact us at hr.- This contact information is designated for accommodation requests only and cannot be used to inquire about the status of an application. Atlas Tech is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

    We offer a competitive salary, a generous benefits package, and the opportunity to make a positive impact in your community.

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