Administrative Support Assistant - Spokane Valley, United States - U.S. Department of the Interior

Description

Clarification from the agency

This announcement is open to all U.S. Citizens, Status Candidates (Merit Promotion, Land Management, and VEOA Eligibles) and Non-Competitive Authority Eligibles.

Duties

Greet visitors and respond to questions via internet, phone and in person visitors.

Sell National Park Passes and other administrative permits.

Support Administrative Officer and Deputy District Manager with administrative duties related correspondence, records, TORT, and FOIA

Assist with travel preparation. Prepare travel documents in the automated travel system. Assist with arrangements, resolve complex issues and review records.

Serve as a Collections Officer. Process collections received in person or via mail for district office. Prepare appropriate receipts, records and tracking forms. Reconcile accounts and follow all processes in accordance with Department of Treasury instructions.

Manage and coordinate the district records, including digitization.

Provide support of purchasing supplies for office and field operations.

Serve as District uniform coordinator.

Requirements

Conditions of Employment

U.S. Citizenship required.

May be required to complete background investigation.

Meet Selective Service Registration Act requirement for males.

Must provide resume and supporting documents (See required documents) prior to the closing date of this announcement.

You cannot hold an active real estate license, nor can you have an interest or hold stocks in firms with interest in Federal Lands.

If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.

Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.

Status applicants must meet time-in-grade requirements.

You may be required to occasionally travel overnight away from home. You must be eligible to obtain a government charge card for travel purposes.

Please follow all instructions carefully; errors or omissions may affect your rating.

Qualifications

In order to qualify, you must meet the experience requirements described below. Your resume must clearly describe your relevant experience.

MINIMUM QUALIFICATIONS: To be considered minimally qualified for this position, you must demonstrate that you have the required specialized experience and/or education for the respective grade level in which you are applying.

GS-06: Specialized Experience: Applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-05 level in the Federal Service (obtained either in the private or public sectors) performing 3 or more of the following: 1) answering questions from internal and external customers in a courteous manner either in person, over the phone, or via email; 2) collecting money or processing credit card transactions for sales of office products such as maps, National Park Passes, and other Government permits; 3) performing clerical duties such as collecting, filing, inputting, and maintaining records, official forms, or mail; 4) preparing documents needed for correspondence, travel, collections, and or procurement.

GS-07: Specialized Experience: Applicants must have one full year of specialized experience comparable in scope and responsibility to the GS-06 level in the Federal Service (obtained either in the private or public sectors) performing 3 or more of the following: (1) providing information to others on office operations or services provided; (2) conducting record searches to coordinate their organization and/or disposal; (3)auditing records for accuracy and completeness and ensure integrity of records; (4) using computer systems for word and data processing and other automated systems.

Status merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. (Must submit your SF-50 that shows Time-in-Grade eligibility and reflects your title, series, and grade. No award SF-50 will be accepted).
One year at the GS-05 is required to meet the time-in-grade requirements for the GS-06 level.
One year at the GS-06 is required to meet the time-in-grade requirements for the GS-07 level.

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

A review of your resume and supporting documentation will be made and compared against your responses to the Occupational Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Occupational Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score may be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you may lose consideration for this position.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessments required for this position.

Education

There is no substitution of education for experience at the grade level(s) of this announcement.