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    Server - Miami, United States - AccorHotel

    AccorHotel
    AccorHotel Miami, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Job Description

    Purpose: To provide efficient friendly customer service at all times and to maintain a clean, professional top quality restaurant.

    Reports to: Chef & Beverage Director, Dining Manager and F&B Supervisors

    Essential Functions:

    • Perform all restaurant side work as designated by the supervisor.
    • Efficiently and properly perform all service standards.
    • Attend to all needs of the guests during meal periods, breakfast, lunch and dinner.
    • Report to Supervisor any need for housekeeping and/or repairs of any equipment or restaurant.
    • Must be familiar with and adhere to all liquor liability laws.
    • Must attend all designated pre-meal meetings.
    • Responsible for setting up restaurant area.
    • Adhere to predefined drink service guidelines and responsible for beverage familiarization.
    • Perform any other duties assigned by management.
    • Maintain a neat and professional appearance following the grooming standards
    • Maintain an awareness of liquor costs and minimize waste, which may raise them.
    • Must be familiar with all policies related to liquor liability laws.
    • Ability to open and close the restaurant shift assigned.
    • Must serve all guests in consistent manner, using Novotel Miami Brickell Service Standards.
    • Must be able to bus tables, and re-set the tables as needed.
    • Must be able to use Micros to open and close checks.
    • Must know the menu and be able to describe the items to guests.
    • Must be able to resolve guests' issues and create an amazing experience.
    • Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
    • Maintain an awareness of all functions, events and meetings taking place at any given time.
    • Control heavy volume at the restaurant.
    • Knowledge of hotel property.
    • Inform the guest about buffets, hotel activities and community.
    • Attend to and anticipate guest's needs.
    • Greeting guests. Anticipate guest's needs to create an amazing experience.
    • Assist with IRD when required
    • Place orders in the Silverware POS System and close checks accordingly.
    • Responsible to follow FIFO procedures.
    • Label daily perishables
    • Label dairy products
    Additional Information

    All your information will be kept confidential according to EEO guidelines.

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